• AAMI are the official naming rights partner of AAMI Park
• Established in 1970, AAMI today has more than 2.5 million policy holders and is a leader in car insurance, home insurance, compulsory third-party insurance and small business insurance.

• Melbourne & Olympic Parks (M&OP)is very committed to delivering an experience driven by equality, inclusion and accessibility for all guests
• Disability refers to several conditions that effect people and the way they go about their daily life
• A disability can be:
  • Physical
  • Intellectual
  • Sensory
  • Neurological
  • Learning related
  • Disease or injury related
• It is important to remember that disabilities may not be visible and guests may have invisible disabilities that may not seem obvious. It is important to treat all guests with respect and if a guest indicates they need to use an accessible facility you should allow them to do so without question
• At M&OP we strive to all guests can have the most enjoyable experience possible.
• This new line added.

• Melbourne & Olympic Parks (M&OP) is committed to delivering an experience driven by equality, inclusion and accessibility for all guests
• Disability refers to several conditions that effect people and the way they go about their daily life
• A disability can be:
  • Physical
  • Intellectual
  • Sensory
  • Neurological
  • Learning related
  • Disease or injury related
• It is important to remember that disabilities may not be visible and guests may have invisible disabilities that may not seem obvious. It is important to treat all guests with respect and if a guest indicates they need to use an accessible facility you should allow them to do so without question
• At M&OP we strive to ensure all guests can have the most enjoyable experience possible.

• AAMI Park offers accessible and companion seating on Level 1 and Level 3
• Pre booked tickets for guests with accessibility requirements is done directly through Ticketek for the Melbourne & Olympic Parks Accessible Seating Service:
  • Reach them by phone on 03 9286 1208
  • Submit a request to be contacted online by visiting https://help.ticketek.com.au/hc/en-us/requests/new
• If lodged online, the Ticketek Accessible Seating team will contact you to finalise the transaction
• If there’s still availability, tickets may also be purchased on the day from the ticket windows at Ticket Sales F (East) or Ticket Sales E (West) on Ground Level
• If a guest has booked standard seating but has an accessibility requirement, they are encouraged to call the Ticketek Accessible Seating Service as soon as possible
• If the guest(s) arrive at an event with an accessibility requirement which was not accounted for at time of booking, M&OP team members will do what they can to re-locate them to an appropriate area, however this may not always be possible
• There are two types of accessible seating at AAMI Park:
  • Wheelchair Accessible Seating
  • Enhanced Amenity Seating (EAS)

• John Cain Arena (JCA) offers accessible and companion seating on Arena Level on all four sides of the seating bowl, accessible via Arena Door 1, 3, 5 & 7
• Pre booked tickets for guests with accessibility requirements is done through Ticketek Australia for the Melbourne & Olympic Parks Accessible Seating Service:
  • Reach them by phone on 03 9286 1208
  • Submit a request to be contacted online by visiting https://help.ticketek.com.au/hc/en-us/requests/new
• If there’s still availability, tickets may also be purchased on the day from the John Cain Arena Box Office located next to the Main Entry (Western Plaza, near Grand Slam Oval & Olympic Blvd)
• If a guest has booked standard seating, but has an accessibility requirement, they are encouraged to call the Ticketek Accessible Seating Service as soon as possible
• If the guest(s) arrive at an event with an accessibility requirement which was not accounted for at time of booking, M&OP team members will do what they can to re-locate them to an appropriate area, however this may not always be possible.

• MCA offers accessible and companion seating on all levels
• Pre booked tickets for guests with accessibility or special needs seating is done directly through Ticketek for the Melbourne & Olympic Parks Accessible Seating Service:
  • Reach them by phone on 03 9286 1208
  • Submit a request to be contacted online by visiting https://help.ticketek.com.au/hc/en-us/requests/new
• If lodged online, the Ticketek Accessible Seating team will contact you to finalise the transaction
• If there’s still availability, tickets may also be purchased on the day from the MCA Box Office located in Garden Square (next to the Main Entry)
• If a guest has booked standard seating, but have an accessibility requirement, they are encouraged to call the Ticketek Accessible Seating Service as soon as possible
• If the guest(s) arrive at an event with an accessibility requirement which was not accounted for at time of booking, M&OP team members will do what they can to re-locate them to an appropriate area, however this may not always be possible.

• Rod Laver Arena (RLA) offers accessible and companion seating on the transverse aisle and on the seated floor
• Pre booked tickets for guests with accessibility requirements is done directly through Ticketek for the Melbourne & Olympic Parks Accessible Seating Service:
  • Reach them by phone on 03 9286 1208
  • Submit a request to be contacted online by visiting https://help.ticketek.com.au/hc/en-us/requests/new
• If lodged online, the Ticketek Accessible Seating team will contact you to finalise the transaction
• If there’s still availability, tickets may also be purchased on the day from the RLA Eastern Annex Box Office
• If a guest has booked standard seating, but has an accessibility requirement, they are encouraged to call the Ticketek Accessible Seating Service as soon as possible
• If the guest(s) arrive at an event with an accessibility requirement which was not accounted for at time of booking, M&OP team members will do what they can to re-locate them to an appropriate area, however this may not always be possible
• All aisles in Rod Laver Arena are fitted with handrails to assist guests in accessing their seat.

Refer to A - Accessible Access, Ticketing & Facilities for further information on Ticketek's Melbourne & Olympic Park Accessible Seating Service

• Access to the Stadium for guests with accessibility requirements is via Olympic Boulevard ONLY. There is no access from Batman Ave
• Guests with accessibility needs will generally be ticketed to enter the Stadium via Gate 2 or 7
• Gate 2 and Gate 7 have an accessible turnstile to accommodate access for guests with accessibility needs
• Gate 4 (Olympic Park Room) & Gate 5 (Corporate Suites) also have accessible turnstile for guests with accessibility needs ticketed for Level 2 corporate areas
• Guests with accessibility needs may be dropped off/picked up in the Drop Off areas located before the boom gates on Entrance E (for Gate 5 or Gate 7) and Entrance F (for Gate 4 or Gate 2)
  • The areas are for drop offs only. There is strictly no parking unless a disabled bay is pre booked through Ticketek.
• External lifts are located halfway down the roadway at Entrance E and at Entrance F to enable guests with accessibility needs to get from Ground Level to Level 1 External Concourse and Gates 2 or 7
• Internal Lifts 1, 2 & 3 (Aisle 7) and 4 & 5 (Aisle 24) facilitate movement within the Stadium. There are no ramps either externally or internally
• Guests with accessibility needs ticketed for Level 2 East - Olympic Park Room or Level 3 East Aisles 1-10 must be referred to Lift 1, 2 & 3 at Aisle 7
• Guests with accessibility needs ticketed for Level 2 West - Corporate Suites or Level 3 West Aisles 21-30 must be referred to Lifts 4 & 5 at Aisle 24

• The Main Entry point for John Cain Arena is The Western Plaza entry on the Grand Slam Oval (GSO) side of the venue
• The venue entrance can be accessed via Olympic Boulevard, Melbourne Arena Tram Stop (Route 70), Edwin Flack Bridge, the Eastern Car Park or via Tanderrum Bridge or Garden Square via the Central Terrace in from of Rod Laver Arena
• A dedicated accessibility lane is set up for access into the venue which is the lane closest to Olympic Blvd and the Ticketing Box Office
• At each entry point Turnstiles team members will be equipped with hand scanners to accommodate guests entering with accessibility needs
• For any event that opens the Eastern Plaza or Eastern Concourse as an entry point, necessary accessibility entry points and hand scanners will be in place to accommodate these guests
• Internal lifts 1, 2, 3  4 can facilitate guest movement from Concourse (Ground) Level and to access Arena Level where accessibility seating is located, or Suite Level if they are ticketed to a Suite or Corporate Reserve
• Internal lift 6 is located in the Eastern Lounge Annex and can facilitate guests movements from the Eastern Lounge to the Eastern Concourse when approved access is permitted - event dependent
• There is an external lift to John Cain Arena which can facilitate access to the Eastern Plaza from Olympic Blvd
• A pick-up and drop-off zone is available on Olympic Boulevard outside John Cain Arena. Guests should be directed to use these zones, especially for those who have accessibility needs. A time limit applies in this area and will be enforced.

• There are two main points of entry to MCA – Garden Square Entrance and Tanderrum Bridge Entrance
• Both entries can be accessed via Birrarung Marr, Batman Avenue (Entrance A), Rod Laver Arena Tram Stop (Route 70) and Olympic Boulevard, all of which are accessibility friendly
• An external lift (Lift 1) in Garden Square, adjacent to the MCA Box Office, is available to provide guest access to the Level 2 & 3 concourses and arena doors. This lift is not accessible by the public. A team member will need to contact their Supervisor or Incident Response to assist guest(s) with accessing the venue through Lift 1
• Lift 1 Entry will have a team member positioned externally on the Ground Level, with a hand scanner to accommodate guests with accessibility needs to access Level 2 & 3. Lift 1 is located opposite Door 19 on the Level 2 concourse
• Tanderrum Bridge has ramp access to the main entry/concourse. However, this entry is not always in use. Check Event Information/Briefing Notes to confirm
• A pick-up and drop-off zone is available within the Northern Car Park (off Batman Avenue through Entrance A) or along Olympic Boulevard outside John Cain Arena. Guests should be directed to use these zones, especially for those who have a disability or accessibility needs. A time limit applies in these areas and will be enforced.

• There are two main points of entry to RLA - the Eastern Annex Entrance and Garden Square Entrance
• Both entries can be accessed via Olympic Boulevard, Rod Laver Arena Tram Stop (Route 70), Birrarung Marr and Batman Avenue, all of which are accessibility friendly
• At the Eastern Entry, there is an accessible lane located on the northern (MCG) side of the entry. An external lift (MCA Lift 1) at the Garden Square Entry, adjacent to the MCA Box Office, is available to provide guest access to the concourses and arena doors
• A pick-up and drop-off zone is available within the Northern Car Park (off Batman Avenue) or along Olympic Boulevard outside John Cain Arena. Guests should be directed to use these zones, especially for those who have accessibility needs. A time limit applies in these areas and will be enforced.

• Familiarise yourself with all accreditation passes in your Event Information/Briefing Notes for samples and details of Event-specific accreditation and what access each pass permits
• AAMI Park also has their own Accreditation system
• These are different from the M&OP passes
• Accreditation passes are applicable for all events
• Each venue hirer has their own accreditation system in place No one should be entering areas without the appropriate accreditation
• All accreditation passes must be facing the correct way and physically checked prior to granting access to the specific area
• No person is provided entry without a valid accreditation pass or ticket
• At each position or access point, there will be an accreditation board displayed with details of what passes can go past that point. This will vary depending on the location and event.

• Familiarise yourself with all accreditation passes in your Event Information/Briefing Notes for samples and details of Event-specific accreditation and what access each pass permits
• Accreditation passes are applicable for all events
• Each venue hirer has their own accreditation system in place 
• No one should be entering areas without the appropriate accreditation
• All accreditation passes must be facing the correct way and physically checked prior to granting access to the specific area. No person is provided entry without a valid accreditation pass or ticket
• Make sure you familiarise yourself with the accreditation board at your position At each position or access point, there will be an accreditation board displayed with details of what passes can go past that point. This will vary depending on the location and event.

• Not all events at CENTREPIECE will require or have accreditation passes
• For certain events that do have an event accreditation pass system (or equivalent):
• No one should be entering areas without the appropriate accreditation
• All accreditation passes must be facing the correct way and physically checked prior to granting access to the specific area
• No person is provided entry without a valid accreditation pass or ticket
• Make sure you familiarise yourself with the accreditation board at your position or that has been provided in your Event Information/Briefing

Location: Olympic Boulevard, Melbourne 3001 

Postal: GPO Box 4611, Melbourne 3001

Location: Olympic Boulevard, Melbourne 3001 

Postal: GPO Box 4611, Melbourne 3002

Location: Olympic Boulevard, Melbourne 3001 

Postal: GPO Box 4611, Melbourne 3003

Location: Olympic Boulevard, Melbourne 3001 

Postal: GPO Box 4611, Melbourne 3004

Location: Olympic Boulevard, Melbourne 3001 

• Event tickets and the Stadium wayfinding signage system use Levels and Aisles as the primary means of directing guests
• Aisles should be used as much as possible when directing guests around the Stadium
• Guests are unable to circulate the Stadium on Level 2 or 3 and therefore must be referred to the correct lifts or stairs to access their seat.
• Aisles 11 to 20 and 31 to 38 do not exist on Level 2 or Level 3, only Level 1

• Ambulant toilets are specifically designed for guests with disabilities that do not require the extra space that is provided by Accessible toilets. Primarily, they are for those that do not require the use of a wheelchair, for example, those with arthritis or require the use of a walking frame, cane or crutches
• Ambulant toilets are available in all toilet blocks (male, female and all gender) throughout the venue, located near Doors 11, 16 & 19 (at Ground Level) and are fitted with outward opening doors and grab rails
• Accessible toilets are specifically designed to provide enough space to accommodate wheelchair access and assistance when transferring from wheelchair to toilet
• Accessible toilets include features such as lower mirrors and washbasins, grab rails and braille signage. Designated accessible toilets are located throughout MCA as follows: 

Refer to Multi-Level Directional Map

The distribution of promotional items, flyers, pamphlets, samples, gifts, products and printed materials as well as solicitation of signatures is not permitted without authorisation from Venue Management. 

Details of persons authorised for any activity listed above will be included on the Event Information/Briefing Notes. 

Any person suspected of unauthorised activity must be reported to your Supervisor or the Venue Control Centre (VCC)/Stadium Communication Centre (SCC).

The AMEX Lounge is a premium hospitality experience, offering specialty food and drink menus and private bathroom facilities for guests holding an AMEX card at events in RLA and selected MCA events. The AMEX Lounge is serviced out of the Davis Cup Room (Level 3 – Accessed via lift 2). This space should only be referred to as the AMEX Lounge moving forward. 

The dedicated space is offered to AMEX card holders and provides direct access to and from the RLA seating bowl and easy access into the MCA Seating bowl.

The AMEX Lounge is a premium hospitality experience, offering specialty food and drink menus, hassle-free merchandise shopping and private bathroom facilities for events in RLA & selected MCA events. The AMEX Lounge is serviced out of the Davis Cup Room (Level 3 – opposite Door 23). This space should only be referred to as the AMEX Lounge moving forward. 

The dedicated space is offered to AMEX card holders and provides direct access to and from the RLA seating bowl and easy access into the MCA Seating bowl. 

The AMEX Lounge is not open for all MCA events – refer to Event Information/Briefing Notes for further information.

Guests can report antisocial behaviour or any guest concerns by sending a text to 0421 268 555 during an event. 

The number is displayed on MATV screens around the concourse and food & beverage outlet facilities, as well as being permanently displayed within the seating bowl 

The texts are monitored and managed by the SCC Operator/Supervisor

Guests can report antisocial behaviour or any guest concerns by sending a text to 0499 062 062 during an event. 

The number is displayed on IPTV screen around the concourse and sometimes on the big screen video boards during sports events. 

The texts are monitored and managed by the VCC Operator

Guests can report antisocial behaviour or any guest concerns by sending a text to 0499 072 072 during an event. 

The number is displayed on IPTV screen around the concourse and in public bathroom areas. 

The texts are monitored and managed by the VCC Operator

Guests can report antisocial behaviour or any guest concerns by sending a text to 0499 077 077 during an event. 

The number is displayed on IPTV screen around the concourse and in public bathroom areas. 

The texts are monitored and managed by the VCC Operator Refer to G - Guest Concerns Line

Area Wardens should take direction from the Chief Warden. It should be clearly understood that the primary duty of Area Wardens is not to combat emergencies, but to ensure, as far as practicable, the safety of the occupants and their orderly evacuation from the danger zone. 

Area Wardens are responsible for the evacuation of all guests, contractors and team members in their area, if required, due to: 

- An immediate danger in your area (notify the VCC/SCC immediately of your decision) 

- An instruction from the Chief Warden 

- An instruction from the Communications Officer 

- A Public Address announcement 

- An EWIS/Evacuation siren 

Area Wardens are required to: 

- Inform and instruct all wardens in your area 

- Delegate (checking toilets, plant rooms, stairwells, etc.) 

- Inform wardens of change of exit or assembly area 

- Provide timely information to the Chief Warden 

- Conduct daily inspections of the area prior to occupancy 

- Direct and assist wardens 

- Ensure your area is completely evacuated if safe to do so

Asthma Kits are located with the Defibrillators (AED) in the following areas: 

Suite Level, South East Corner near Lift 3 and Suites 5 & 6 

Staff Muster Area, Basement Level - West, near kitchen

Asthma Kits are located with the Defibrillators (AED) in the following areas: 

Level 1 – East: Precinct Operations Centre (POC) 

Level 1 – North: RLA/MCA Staff Muster Area

Asthma Kits are located with the Defibrillators (AED) in the following areas: 

Level 1 – East: Precinct Operations Centre (POC) 

Level 1 – North: RLA/MCA Staff Muster Area 

Level 4 - South West - Superbox Level near Lift 11

Internal: 

Level 1 - Gate 2 Level 1 - Gate 7 

External:

 Ground Level Entrance E – under North West Stairs to Level 1 Ground Level Entrance F – under North East Stairs to Level 1

Internal: 

Concourse (Ground) Level - opposite Doors 4 & 6 

External: 

The closest ATM externally is located at AAMI Park (Entrance F, Ground Level under North West and North East stairs)

Internal: 

Located next to Lift 1 (Ground Level) in the lobby opposite Show Court 3 or at Door 12 (Level 2). 

External: 

The closest ATM externally is located at AAMI Park - Entrance E, Ground Level under North West stairs and Entrance F, Ground Level under North East stairs

The Authorised Officer is appointed under the Major Events Act 2009. The Act protects the right to a safe and enjoyable environment for participants and guests attending major events in Victoria. 

The Act primarily supported Major Sporting events, however, was updated in 2019 to now include cultural events, including theatre events, concerts, gallery exhibitions and festivals. The update ensures greater protection for the community from ticket scalpers. 

Generally, the Event Manager is the nominated Authorised Officer at events. An Authorised Officer has the power to: 

- Search and inspect 

- Power to require name and address 

- Surrender to confiscation of prohibited items 

- Direct guests to leave the event venue or event area 

- Direct guests to leave for disruptive behaviour

Back of House (BOH) is located at Ground Level – West BOH is accessible via the Players & Official’s Entry. 

The following facilities are located within the Back of House area: 

- Team Change rooms 

- Theatrette 

- Referee Change room 

- Drug Testing Room - Photographers Room 

- Gymnasium - Pool 

- Melbourne Victory & Melbourne Storm’s exclusive Locker, Physio and Doctor Rooms 

- Match Day Medical Room 

- Main First Aid Room 

Refer to individual rooms for more information i.e. Refer to G – Gymnasium.

Back of House refer to venue hirer and operation spaces which include change rooms, dressing rooms, loading dock and venue operational areas including the VCC. 

Further information on BOH will be provided in Backstage Briefing Notes.

Back of House is located at Ground Level (Level 1). To access BOH, access should be via the Artist Entry position (external or corridor opposite the VCC). 

The following facilities are located within the Back of House area: 

- Artist Entry 

- Change Rooms A, B, C, D, E & F 

- Room 2 – Multi-Purpose Room (Catering/Crew Room) 

- Room 3 – Main Artist Green Room 

- Room 4 – Promoter Office 

- Room 5 – Production/Promoter Room 

- Room 6 – Production/Promoter Room 

- Room 8 & 9 – Crew & Store Room (Unavailable to Hirer)

Further information on BOH will be provided in Backstage Briefing Notes.

Back of House is located at Level 1 – Eastern Side. To access BOH, access should be via the Artist Entry position (external). 

The following facilities are located within the Back of House area: 

- Alexandra Room 

- Artist Entry 

- Artist Lounge 1-4 

- Catering/Farnham Room 

- Change Rooms A-B 

- Dressing Rooms 1-4 

- Dressing Rooms 5-12 

- Production/Promoter Offices 

- Swan Room 

- Store Rooms 

Further information on BOH will be provided in Backstage Briefing Notes.

• Back of House (BOH) refers to venue hirer and operation spaces which include change rooms, dressing rooms, loading dock and venue operational areas
• Any specific BOH information for an event will be provided in the Event Information/Briefing Notes as necessary.

Backpack and Bag Restrictions are dependent on the Event. 

Sporting / Family events - backpacks and bags may be permitted if they fit under your seat. 

Concerts - No backpacks of any shape or size, including handbags that can be worn as a backpack, are not permitted. 

All other bags need to be 40x30x30cm or smaller. 

If you need a backpack or bigger bag for medical purposes, this is permitted, but you will still need to be ready to be searched when entering the venue and event team members need to be notified of bags needed for medical reasons. 

Refer to C - Conditions of Entry, P - Prohibited Items or Event Information/Briefing Notes for further information.

Backpack and Bag Restrictions are dependent on the Event. 

Sporting / Family events - backpacks and bags may be permitted if they fit under your seat. 

Concerts - No backpacks of any shape or size, including handbags that can be worn as a backpack, are not permitted. 

All other bags need to be 30x30x30cm or smaller. 

If you need a backpack or bigger bag for medical purposes, this is permitted, but you will still need to be ready to be searched when entering the venue and event team members need to be notified of bags needed for medical reasons. 

Refer to C - Conditions of Entry, P - Prohibited Items or Event Information/Briefing Notes for further information.

Backpack and Bag Restrictions are subject to change and are dependent on the Event – please refer to your Event Information/Briefing Notes for event specific conditions. 

Concerts - No backpacks of any shape or size, including handbags that can be worn as a backpack, are not permitted. 

All other bags need to be 30x30x30cm or smaller. 

If you need a backpack or bigger bag for medical purposes, this is permitted, but you will still need to be ready to be searched when entering the venue and Supervisors need to be notified of bags required for medical reasons. 

Sporting / Family events - backpacks and bags may be permitted provided they meet the specific Conditions of Entry for the event. 

Check the Event Information/Briefing Notes for further information. 

Refer to C - Conditions of Entry, P - Prohibited Items or Event Information/Briefing Notes for further information.

Backpack and Bag Restrictions are subject to change and are dependent on the Event – please refer to your Event Information/Briefing Notes for event specific conditions. 

Concerts - No backpacks of any shape or size, including handbags that can be worn as a backpack, are not permitted. All other bags need to be 30x30x30cm or smaller. 

If you need a backpack or bigger bag for medical purposes, this is permitted, but you will still need to be ready to be searched when entering the venue and Supervisors need to be notified of bags required for medical reasons. 

Sporting / Family events - backpacks and bags may be permitted provided they meet the specific Conditions of Entry for the event. Check the Event Information/Briefing Notes for further information. 

Refer to C - Conditions of Entry, P - Prohibited Items or Event Information/Briefing Notes for further information.

Prior to entering the venue all guests will be asked to consent to an inspection of their bags and other belongings for prohibited items. Guests refusing an inspection will be refused entry into the venue. 

Refer to C - Conditions of Entry.

Refer to F - Food and Beverage Outlets

• Bars and alcohol offerings are event dependent
• Please refer to Event information/Briefing notes for further information.

A bootlegger refers to the unauthorised sale or distribution of products. 

This is typically seen either before or after an event where a person is selling unauthorised copies of artist merchandise external to the venue/precinct. 

The only official point of sale for Merchandise at any event is through the venue Merchandise outlets. 

If a team member witnesses or is made aware of the unauthorised sale of Merchandise it should be reported to the VCC/SCC.

Bus routes which stop within easy walking distance of the precinct and venues include: 

Bus 246 (Latrobe Uni – Elsternwick Station) stops at corner of Olympic Boulevard and Punt Road. 

Other nearby bus stops include: 

• Swan St/Punt Rd 
• Rowena Parade/Punt Rd 
• Wellington Pde/Hoddle St 
• Bridge Rd/Hoddle St
• Anderson St/Alexandra Ave

Located: Bus Park, via Entrance D off Olympic Boulevard 

Cost: $50.00 per bus. 

Parking is subject to availability and bookings are essential. Go to https://prebook.mopt.vic.gov.au

There are several Café onsite at the M&OP precinct which are open to the public: 

Collective Café. Refer to C - Collective Café for more details. 

Edwin’s Café. Refer to E - Edwin’s Café for more details 

Glasshouse. Refer to G - Glasshouse for more details

The following are not permitted into the Stadium: 

• Professional cameras, audio recording devices or video cameras (including iPads and tablets) 
• Camera Tripods and detachable lenses above 300mm 

This policy is subject to change. 

Refer to C - Conditions of Entry or Event Information/Briefing Notes for event specific restrictions.

The following are not permitted into the venue: 

• Professional cameras including; DSLR, mirrorless or any cameras with a detachable lens (some events prohibit the use of all cameras, or flash photography) 
• Audio recording devices or video cameras 
• Camera Tripods 

This policy is subject to change – please refer to Event Information/Briefing Notes for event specific restrictions.

• Camera policy for events at CENTREPIECE will be event dependent
• Please refer to Event Information/Briefing Notes for event specific restrictions.

M&OP has the following Car Parks – 

• Entrance A – access to Northern Car Park. Public Parking available. 
• Entrance B – authorised personnel parking only. No Public Parking. 
• Entrance C – authorised personnel parking only. No Public Parking. 
• Entrance D – access to John Cain Arena Loading Dock (authorised personnel parking only), Eastern Plaza Car Park and Bus Car Park. Public Parking available. 
• Entrance E – stadium authorised parking only. No Public Parking. 
• Entrance F – stadium authorised parking only. No Public Parking. 
• Entrance G – currently non-operational, utilised for Australian Open only. 

Parking throughout the M&OP precinct can be booked online at www.mopt.com.au. Pre-booked event parking is at the discounted rate of $20.00 and must be booked prior to 11:59pm the day prior to the booking. 

Limited public parking may be available at other M&OP car parks at $30.00 per car. Availability is dependent on other events in the precinct. 

Yarra Park at the Melbourne Cricket Ground (MCG) is generally open for large events, however, guests should check prior for availability. Parking throughout the M&OP precinct is severely limited. Guests are strongly encouraged to use public transport.

O’Brien Group Australia (OBGA) are the contracted caterer at the Stadium for the provision of all corporate and retail food and beverage. 

Refer to O – O’Brien Group Australia (OBGA) for further information. 

Refer to F - Food and Beverage Outlets for future information. 

Calibre Feasts is the caterer for the onsite café only – Edwin’s Café. Refer to E – Edwin’s Café for more information.

Delaware North Catering (DNC) is the contracted caterer at the venue for the provision of both BOH, corporate and retail food and beverage offerings. 

Delaware North also operate the onsite café Collective Café located on Level 2 of Tennis HQ (THQ). 

Refer to C - Collective Cafe for further information. Refer to D – Delaware North Catering (DNC) for more information. 

Refer to F - Food and Beverage Outlets for future information. 

Last Supper is a catering contractor utilised in all three arenas (RLA, MCA & JCA) for the provision of food and beverage offerings to select Hirers and in BOH areas only. The engagement of Last Supper is at the discretion of venue management.

Delaware North Catering (DNC) is the contracted caterer at the venue for the provision of both BOH, corporate and retail food and beverage offerings. 

Delaware North also operate the onsite café Collective Café located on Level 2 of Tennis HQ (THQ). 

Refer to C - Collective Cafe for further information. 

Refer to D – Delaware North Catering (DNC) for more information. 

Refer to F - Food and Beverage Outlets for future information. 

Last Supper is a catering contractor utilised in all three arenas (RLA, MCA & JCA) for the provision of food and beverage offerings to select Hirers and in BOH areas only. The engagement of Last Supper is at the discretion of venue management.

Delaware North Catering (DNC) is the contracted caterer at the venue for the provision of both BOH, corporate and retail food and beverage offerings. 

Delaware North also operate the onsite café Collective Café located on Level 2 of Tennis HQ (THQ). 

Refer to C - Collective Cafe for further information. 

Refer to D – Delaware North Catering (DNC) for more information. 

Refer to F - Food and Beverage Outlets for future information. 

Last Supper is a catering contractor utilised in all three arenas (RLA, MCA & JCA) for the provision of food and beverage offerings to select Hirers and in BOH areas only. The engagement of Last Supper is at the discretion of venue management.

• The Central Logistics Hub (CLH) at CENTREPIECE is where bump in and bump out, deliveries and staging take place in an undercover area
• The CLH is located via Entrance A or D and then through Gate J
• Access is via the Northern Roadway via either Entrance A (Batman Avenue) or Entrance D (Olympic Boulevard) 
• The CLH is managed by the Loading Dock Management team. Entrances are equipped with boom gates and intercoms to allow M&OP staff to provide advice to arriving vehicles
• All access via foot should be made via the Carpark Gate K 
• The CLH has two 19m loading bays that can accommodate a maximum of two 19m trucks, with a 4.5m height clearance 
• Vehicle parking is not permitted in the CLH with opportunities for parking either at the CENTREPIECE car park or other alternate parking locations throughout the precinct or offsite.

Several baby change tables are available in the Parent Room at JCA which is next to the First Aid Post near Door 2 on the Concourse. 

Refer to P - Parent Room for further information. 

A baby change table is also available in the accessible (disabled) toilets on Suite Level opposite Suite 5 (near Lift 3) 

Refer to Multi-Level Directional Map

Baby change tables are available in all accessible (disabled) toilets located on Level 2 Concourse, next to Doors 6, 9, 16 & 19. 

A baby change table is also available in the Parents Room located on Level 2 Concourse between Doors 9 & 10 and Doors 19 & 20. 

Refer to Multi-Level Directional Map

Baby change tables are available in the following accessible toilets located on Level 2 Concourse, next to Doors 3, 13, 16. 

A baby change table is available in the Parents Room located in the Eastern Annex behind reception. 

Refer to P - Parents Room for further information. 

Refer to Multi-Level Directional Map

Baby change tables are available in all accessible (disabled) toilets and in the Parents Room located at Level 1 Aisles 18 and Aisle 37. 

There is an adult change table located in the accessible toilet at Level 1 Aisle 37.

A baby change table is also available at Edwin’s Café (External – Ground Level North) within the accessible toilet. 

Refer to Multi-Level Directional Map

John Cain Arena has several team changerooms available Back of House, with the hirer responsible for designating home and away team changerooms as indicated by BOH room signage. Access to BOH and changeroom as are per the accreditation system for each event. 

Changerooms include toilets, basins and showering facilities, locker spaces, benches / seating. The changerooms at each end of the corridor (Room 52 and Room 44, which are typically home and away team changerooms) are fitted with 2x in-built ice baths each. 

Some of the changerooms have the ability to be divided into two smaller changeroom spaces if required.

Located: Basement Level - Back Of House Access: Accredited Personnel only MCA has several Changeroom/dressing room facilities within the Back of House areas. For each event, BOH room signage is displayed to indicate what changerooms are in use and by what teams/performers. 

Changerooms include toilets, basins and showering facilities, locker spaces, benches / seating and TV screens. 

All changerooms are flexible in design and have the ability to be divided into smaller changeroom spaces if required.

• A Changing Places is a toilet and change facility that caters for guests with complex disabilities and their carers where they require additional space, assistance and specialised equipment to allow them to use toilets safely and comfortably. 
• Each facility is equipped with a height adjustable adult-sized changing bench and a tracking hoist system with adequate space for a person with a disability and up to two carers. 
• The Changing places facility is located down towards the Southern Concourse just after Door 4, near BLVD Bar. A MLAK (Master Locksmith Access Key) is required to access this facility, many guests who require this facility will already have a MLAK given to them by the Department of Health and Human Services. 
• If not, they can sign one out at the information desk. A MLAK allows guests and their carers to open changing places toilet facilities in many public spaces and buildings.

• A Changing Places is a toilet and change facility that caters for guests with complex disabilities and their carers where they require additional space, assistance and specialised equipment to allow them to use toilets safely and comfortably. 
• Each facility is equipped with a height adjustable adult-sized changing bench and a tracking hoist system with adequate space for a person with a disability and up to two carers. 
• Unfortunately, MCA does not currently have a Changing Places facility.

The age for free tickets is determined by the hirer. 

Any child admitted free into the venue is not entitled to occupy a seat. 

The child must sit on the lap of the accompanying ticketed guest in a reserved seating area. 

In the absence of a free age being stipulated the standard M&OP Policy will apply. 

The standard policy stipulates that: 

• Any child aged 3 and under (0-3) for RLA, MCA & JCA events will be admitted free entry 
• Any child aged 4 and under (0-4) for AAMI Park sporting matches will be admitted free entry 

Exceptions to this policy are children's events, which require all children 12 months and over to hold a valid ticket. 

Note: This is a guide and subject to change per event and hirer.

Cleaning services at all venues is outsourced and managed by Cirka who are the Precinct's Cleaning Service Partner. 

They are contracted to complete all cleaning operations at M&OP which includes pre, during and post-event cleans as well as ongoing maintenance cleans of venues .

All requests for cleaning during an event should be referred to the VCC/SCC. 

Cirka's administration office onsite is located in John Cain Arena on Basement level opposite the Arena Management offices next to Staff Entry.

Cloaking facilities are available at the following locations: 

• Western Plaza (Near GSO, next to Main Entry) – External & Internal cloaking windows available 
• Eastern Plaza (Opposite the NTC, near the Entry) – External & Internal cloaking windows available. Note: this is only open when the Eastern Plaza entry is being used. 

There is no fee charged for cloaking. 

Large items such as suitcases, camping gear, fold-out chairs, pillows or sleeping bags will not be accepted to cloak. Small carry on size suitcases are permitted. 

All items will be visually inspected by our staff, and venue management reserve the right not to cloak certain items. 

Refer to P – Prohibited Items. 

Items not collected at the end of an event are treated as Lost Property and are managed by M&OP’s Customer Service Officer and reception team. 

Refer to L - Lost Property for further information

Cloaking facilities are available at the following locations: 

• Internal: Information Desk – Eastern Entry 
• External: Eastern Entry next to the RLA Box Office 

There is no fee charged for cloaking. 

Large items such as suitcases, camping gear, fold-out chairs, pillows or sleeping bags will not be accepted to cloak. Small carry on size suitcases are permitted. 

All items will be visually inspected by our staff, and venue management reserve the right not to cloak certain items. 

Refer to P – Prohibited Items.

Items not collected at the end of an event are treated as Lost Property and are managed by M&OP’s Customer Service Officer and reception team. 

Refer to L - Lost Property for further information

Located: 

• Coaches Box 1 - Level 2 West – next to Media Centre (South) 
• Coaches Box 2 - Level 2 West - next to Media Centre (North) 

Access: 

• Lift 4 & 5 Aisle 24 
• Gate 6 stairs Aisles 23 & 24 or Gate 8 stairs Aisles 27 & 28. 

MSS Security manage the coaches runs to and from Back of House areas.

The Collective Café is open to the public Monday to Friday, between 7:30AM – 5:00PM. 

Collective Café is managed by Delaware North.

Location: Level 2 – Tennis HQ.

Access: Northern Car Park/Garden Square and Rod Laver Arena Tram Stop

M&OP are committed to the Companion Card Scheme. All venue hirers are required to participate. 

The Companion Card is a card issued by the Victorian Government to people with a profound disability who require the assistance of a companion to access the venue and event. 

The Companion Card Scheme entitles a companion to one complimentary ticket for free entry to an event when attending with the card holder. When booking tickets the card holder is required to quote their card number and then bring their card to collect the ticket at the event. 

For more information contact the Companion Card Information Line on 1800 650 611.

All complaints, where possible, should be resolved on the day by team members, with assistance from a Supervisor or Event Manager if necessary. 

Guests with complaints that that cannot be resolved on the day must submit their complaint in writing to receive a response. 

The Information Desk/Customer Service Centre has business cards that include the contact details of where guests need to send a written complaint. These are given out to guests as required. Please advise the guest they need to email our Guest Services team with information including, the event attended, a description of what happened and their desired outcome when submitting a written complaint. 

All feedback received is read and complaints will be escalated throughout the business as required to reach a resolution if necessary. Guests may email or post their complaint to: 

enquiries@mopt.vic.gov.au 

OR 

M&OP Management 

GPO Box 4611 

Melbourne 3001

• All complaints, where possible, should be resolved on the day by team members, with assistance from a Supervisor or Event Leader if necessary
• Guests with complaints that that cannot be resolved on the day must submit their complaint in writing to receive a response
• CENTREPIECE Reception has business cards that include the contact details of where guests need to send a written complaint. These are given out to guests as required. Please advise the guest they need to email our Guest Services team with information including, the event attended, a description of what happened and their desired outcome when submitting a written complaint
• All feedback received is read and complaints will be escalated throughout the business as required to reach a resolution if necessary
• Guests may email or post their complaint to: enquiries@mopt.vic.gov.au 
  OR
  M&OP Management GPO Box 4611 Melbourne 3001

Concessions applicable for an event are determined by the hirer. 

Guests must prove eligibility for concession by producing valid concession documentation when purchasing a concession ticket. 

Guests must prove eligibility for concession when entering the venue by producing valid concession documentation with their event ticket on entry. 

Any person holding a valid and current: Seniors Card, Pensioner Concession Card, Full-time Student Card, Library card (for Juniors only), Repatriation Health Care Card or are Totally and Permanently Incapacitated. 

Health Care Cards are not accepted as a form of concession. 

If a valid and current concession card is not presented, entry to the venue may be refused. 

A guest who is unable to produce valid concession documentation at the Box Office/Ticket Sales outlet must not be allowed to purchase a concession ticket.

All contractors and personnel in a working capacity must complete the Online Safety Induction prior to commencing work onsite. Inductions can also be completed on the spot prior to entering the venue via this link: http://www.onlineinduction.com/mopt/.

Artist and performers are not required to complete this induction.

All contractors and personnel requiring access to the Catwalk must complete the specific Catwalk Induction (online) and can only be granted access by the designated Contract Manager or M&OP Operations Supervisor.

All contractors and personnel should be referred back to their Contractor Manager for access to the induction.

Refer to S – Service Partners for further information on venue event contractors.

Access:

• Gate 4 - Corporate Dining (Olympic Park Room)
• Gate 5 - Corporate Suites 1-24.
• Note: accredited media may also enter via Gate 5 on an event day.

Location:

• Gate 4 - Ground Level off Entrance F (East)
• Gate 5 - Ground Level off Entrance E (West)

There are 3 Corporate Suites at MCA (located at Level 3 North) – named Box A, B & C.

Internally the Corporate Suites can be accessed via Lift 1 (North East) or using the stairwells in the North East or North West corners of the Level 2 concourse.

There is no outdoor seating for the suites.

No glassware is permitted outside the corporate suite.

Couriers must be directed to M&OP Reception at Tennis HQ Administration Building (THQ), located in the Northern Car Park. Access for couriers is via Entrance A (off Batman Avenue) for small, mid-week deliveries. Courier and delivery drives can contact Reception on 9286 1600.

Couriers for AAMI Park must be directed to the Stadium Security Office off Entrance E.

Refer to D - Deliveries for further information and event specific delivery information.

Unauthorised event team members must not sign for or accept any items delivered by courier. This may change for Special Events, please refer to Event Information/Briefing Notes for further information.

Courtsiding is the practice of transmitting information from an event for the purpose of gambling, or placing of bets directly from an event, predominately seen in sport.

Courtsiding is not permitted in venue and any team member that suspect a guest of courtsiding or displaying unusual behaviour that is not typically seen are to notify a Supervisor or VCC/SCC.

Any person working in a security or crowd control capacity or position at M&OP’s venues must hold the appropriate security or Crowd Control License for their duties.

All staff will hold a minimum qualification of Certificate II in Crowd Control.

All security staff working in a security or crowd control capacity must carry their valid license with them  at all times, sign in and out of the Crowd Control Register and wear a security number or accreditation, issued by M&OP or M&OP’s security contractor.

Crowd Controllers and Security Guards will be familiar with and act in accordance with all relevant legislation.

M&OP endeavours to make a space available for a Cry Room although this is subject to event mode and an available spaces, a designated space isn't available and cannot always be guaranteed.

Refer to Event Information/Briefing Notes for further information or contact VCC/SCC

There are two Customer Service Centres (CSC’s) located externally on Level 1:

• Gate 1 (Level 1 Aisle 3) Customer Service Centre (East)
• Gate 8 (Level 1 Aisle 28) Customer Service Centre (West)

Gate 1 Customer Service Centre – 9286 1157

Gate 8 Customer Service Centre – 9286 1159

The Customer Service Centres provide the following services:

• General information
• Cloaking
• Administration of lost and found property
• Reception area for lost and found children / persons
• Customer feedback and complaints

For any ticket scanning or seating issues or general ticket sales, upgrades or collections, refer the guest to Ticket Sales E or F.

A guest with a ticket that will not scan at the turnstile must not be admitted into the Venue.

The guest must be referred to the closest Ticket Box Office /Ticket Sales outlet. Refer to T - Ticket Sales.

The Ticketing team members will check the ticket to ensure that it is a valid event ticket and if so re-print the ticket for the guest so that it can be scanned.

Defibrillators (AED) are located in the following areas:

• Within the Stadium Security Office, Ground Level West via Entrance E
• Eastern Admin Corridor for Tenants, Ground Level - East

Defibrillators will also be located in the First Aid Post(s) and/or with roving St John crews.

Asthma Kits are also located with the Defibrillators. Refer to A  Asthma Kits

Defibrillators (AED) are located in the following areas:

• Suite Level, South East Corner near Lift 3 and Suites 5 & 6
• Staff Muster Area, Basement Level - West, near kitchen

Defibrillators will also be located in the First Aid Post(s) and/or with roving St John crews.

Asthma Kits are also located with the Defibrillators. Refer to A  Asthma Kits

Defibrillators (AED) are located in the following areas:

• Level 1 – East: Precinct Operations Centre (POC)
• Level 1 – North: RLA/MCA Staff Muster Area

Defibrillators will also be located in the First Aid Post(s) and/or with roving St John crews.

Asthma Kits are also located with the Defibrillators. Refer to A  Asthma Kits

Defibrillators (AED) are located in the following areas:

• Level 1 – East: Precinct Operations Centre (POC)
• Level 1 – North: RLA/MCA Staff Muster Area
• Level 4 - South West - Superbox Level near Lift 11

Defibrillators will also be located in the First Aid Post(s) and/or with roving St John crews.

Asthma Kits are also located with the Defibrillators. Refer to A  Asthma Kits

Delaware North Catering (DNC) is M&OP’s Catering Service Partner responsible for all catering at the Arenas, including RLA, MCA and JCA.

DNC manage all food and beverage requirements including corporate catering and retail food & beverage outlets.

DNC have an administration office onsite located on the 5th Floor of M&OP’s Tennis HQ Administration Building.

Large event deliveries must be directed to the relevant venue locations at the request/approval of Venue Management.

• RLA & MCA: M&OP Gate House (Entrance C), Batman Avenue
• JCA: Stage Door (Entrance D)
• AAMI Park: Stadium Security Office (Entrance E)

Unauthorised event team members must not sign for or accept any items delivered by courier.

Healthy food options (gluten friendly) available at:

Level 1

- Aisle 4

- Aisle 28

Vegetarian food options available at:

Level 1

- Aisle 4

- Aisle 28

Always refer to  Event Information/Briefing Notes for food and beverage outlets in use.

Healthy food options (gluten friendly) available at:

Coffee West??

XX

Vegetarian food options available at:

XX

Always refer to  Event Information/Briefing Notes for food and beverage outlets in use.

Healthy food options (gluten friendly) available at:

Vegetarian food options available at:

Always refer to  Event Information/Briefing Notes for food and beverage outlets in use.

Healthy food options (gluten friendly) available at:

Vegetarian food options available at:

Always refer to  Event Information/Briefing Notes for food and beverage outlets in use.

Think Person First! Treat everyone equally as a person and not a person with a disability.

Don’t make assumptions

No two people are alike and no two people with a similar impairment are alike.

Listen to the guests needs and ask what assistance you may offer.

Be knowledgeable of services we offer, be prepared to answer accurately.

Always address the guest rather than their companion, unless indicated otherwise.

Keep good eye contact, be relaxed and talk normally.

Avoid Jargon; use plain language, making it easy to understand.

Door opening times are determined by the hirer. They may set differing times for Inner and Outer Door Opening. Refer to Event Information/Briefing Notes for exact times.

The John Cain Arena Box Office typically opens 30 minutes prior to Outer Door Opening

All doors must remain closed, regardless of the time, until the direction to open is communicated by the Event Manager or the VCC

Those who require access prior to Door Opening must get approval from the Event Manager or the VCC.

Door opening times are determined by the hirer. They may set differing times for Inner and Outer Door Opening. Refer to Event Information/Briefing Notes for exact times.

The MCA Box Office typically opens between 15-30 minutes prior to Outer Door Opening.

All doors must remain closed, regardless of the time, until the direction to open is communicated by the Event Manager or the VCC

Those who require access prior to Door Opening must get approval from the Event Manager or the VCC.

Door opening times are determined by the hirer. They may set differing times for Inner and Outer Door Opening. Refer to Event Information/Briefing Notes for exact times.

The Rod Laver Arena Box Office typically opens 30 minutes prior to Outer Door Opening

All doors must remain closed, regardless of the time, until the direction to open is communicated by the Event Manager or the VCC

Those who require access prior to Door Opening must get approval from the Event Manager or the VCC.

John Cain Arena has a total of 8 doors in the venue, Ground Doors 2, 4, 6 & 8 are found on Concourse (Ground) Level and Arena Doors 1, 3, 5 & 7 are found on Arena Level of the venue. Not all doors are always open and operational for every event, refer to Event Information/Briefing Notes for further information.

Event tickets and venue wayfinding systems use Levels and Doors as the primary means of directing guests.

Referring to door numbers should be used as much as possible when directing guests around the venue.

Guests are unable to circulate the venue due to the design of the venue therefore you must referred to the correct lifts or stairs to access their seat.

Floor access is via the Stairs to Floor within the lower seating bowl. Alternatively, for those who cannot manage stairs, Lift 2 can be utilised to access the Floor area via staff escort.

MCA has a total of 42 Arena Door around the venue, Doors 1-20 are located on Level 2 Concourse and Doors 21-42 are located on Level 3 of the venue. Not all doors are always open and operational for every event, refer to Event Information/Briefing Notes for further information.

Event tickets and venue wayfinding systems use Levels and Doors as the primary means of directing guests.

Referring to door numbers should be used as much as possible when directing guests around the venue.

Guests are able to circulate the venue on Level 2 or 3, however, it is still important to referred them to the correct lifts or stairs to access their seat.

Floor access is via the Stairs to Floor within the lower seating bowl. Alternatively, for those who cannot manage stairs, Lift 2 can be utilised to access the Floor area via staff escort.

During entertainment events, doors should be closed once an artist is on stage to mitigate light and noise bleed.

Guests are encouraged to wear a top (e.g. Shirt, singlet ) at all times.

Guest must always have footwear (e.g. shoes, thongs, sandals)

The RLA dressing rooms were upgraded during the stage 2 redevelopment at M&OP.

There are 4 main dressing rooms and other smaller auxiliary dressing rooms.

Access to dressing rooms is restricted by event day accreditation.

Designated passenger drop off areas are available across the precinct in the following locations::

• In front of John Cain Arena on Olympic Boulevard
• Opposite Gosch’s Paddock on Olympic Boulevard
• Within the Northern Car Park (Entrance A – Batman Avenue), near Garden Square
• Mobility impaired passengers may be dropped off before the boom gate at Entrance F (East) and Entrance E (West) near AAMI Park

Guests should be directed to use these zones, especially for those who may experience mobility issues. A time limit applies in these areas and will be enforced.

Car park attendants located at near each Entrance will coordinate which vehicles are permitted access to the drop off areas.

Additional designated drop off zones may be implemented depending on the event, for example parents dropping off their children to a concert with a demographic under the age of 18.

Refer to your Event Information/Briefing Notes for further information.   

If a same seat allocation problem is reported where two guests have a ticket for the same seat, team members should do the following:

Carefully check both sets of tickets ensuring that event, event date, level, aisle, row and seat number are the same.

Re-direct the guest who is in the wrong seat.

If the tickets are the same clearly mark who belongs to which tickets.

Temporarily seat the guests (if seats are available) and call a Supervisor.

If the guests do not want to wait for a Supervisor refer them to the closest Ticket Box Office/Ticket Sales outlet

The Supervisor will take both sets of tickets to the closest Ticket Box Office/Ticket Sales outlet where Ticketing team members will investigate and resolve the issue.

If necessary Ticketing team members will provide alternative seating for either party.

If a ticket is a member ticket, the member is entitled to their seats and the Ticketek holder will need to be relocated.

EFTPOS/Tap & Go is available at all catering outlets and most merchandise outlets (may differ from event to event).

No minimum purchase  required and all major cards are accepted.

All guests are able to collect a pair of ear plugs at the nearest Information Desk/Customer Service Desk of the venue they are attending.

Refer to I - Information Desk (for RLA, MCA & JCA) or C - Customer Service Centre (for AAMI Park) for further information

The Eastern Annex was upgraded during Stage 2 redevelopment at RLA.

The Annex acts as the main entry into the venue and houses a premium dining experience; the railyards bar and bistro as well as a rooftop bar, the upper deck.

The Eastern Lounge is a located on Arena Level on the Eastern side of the venue. which also includes an Annex that is an additional internal space that connects the lounge to the Eastern Plaza. This is a versatile space and has the ability to be divided into two separate spaces with a dividing wall.

For some events this is a hirer space and often used for Corporate Functions, while for concerts it can be used for General Admission Floor guests to enter the venue, be wristbanded and access the floor.

Access: Can be accessed by guests or hirer users via the following ways:

• Eastern Plaza External Doors
• Internal glass doors near Arena Doors 5 and 7
• Internal doors that lead out to east transverse aisle of the seating bowl
• Escalators & stairs from the eastern Concourse
• Lift 6 from the eastern concourse

The Edwin Flack Bridge links the south side of Olympic Boulevard (Olympic Park) to the north side of Olympic Boulevard (Melbourne Park).

It is located externally at AAMI Park on Level 1 West Concourse (near Gate 8) and continues to John Cain Arena, the National Tennis Centre and the Eastern Plaza.

Located: Ground Level North of AAMI Park

Access: via Olympic Boulevard

Edwin’s Café is managed by Calibre Feasts (not O’Brien Group Australia)

Edwin’s is a cafe that is open to the public Monday – Friday between 7:00am-3:30pm.

Edwin’s cafe may open pre, post or during an event. Please refer to the Event Information/Briefing Notes for event details.

Edwin’s Café also can also cater for private functions

Refer to E - Emergencies for further information

Alert Alarm "Beep, Beep, Beep" - all area wardens and wardens to respond. All other occupants standby-by for instructions from wardens. This is not an evacuation alarm.

Evacuation Alarm “Whoop, Whoop, Whoop” – instruct people in your area to evacuate to the nearest Assembly Point as directed by the Chief Warden.

• Put on your Warden Hats / Vests ;
• Do not use Lifts during an emergency;
• Ensure Fire/Smoke doors remain closed;
• Remain calm;
• People with accessibilty needs should be moved to a safe area to wait for Emergency Services to assist them.

Use the public message (as listed below) when asking people to evacuate:

“This is an emergency evacuation, it is not a drill. Please move calmly to the nearest exit then move outside the venue. Do not use the lifts or your mobile phones.”

If any person in your area refuses to leave, ask them firmly a second time, then leave without them. Report this situation (number of people and locations if possible) to your Area Warden.

Once the area is evacuated, all Wardens should move to the designated assembly area assisting guests on the way to the assembly point.

Chief Warden - White Hat/Vest

Area Warden - Yellow Hat/Vest

Warden - Red Hat/Vest

Refer to Emergency Procedures attached to the Event Information/Briefing Notes.

Red = Fire or Smoke 

Orange = Evacuation

Yellow = Internal Emergency (failure or threat to essential services)

Purple = Bomb Threat or Suspect Package

Black = Personal Threat (Armed or dangerous person) 

Blue = Medical Emergency

Brown = External Emergency

Report emergencies by Radio, Landline, WIP, Mobile Phone or Runner, to the VCC/SCC. State the below –

• Your call sign / name
• Code _______________ (Emergency Code Colour)
• Exact Location
• Details of the emergency
• Assistance Required / Action Taken

In the unlikely event of an emergency requiring evacuation, the M&OP Emergency Management Plan will be implemented.

The public address announcer will read a message asking guests to exit the venue by the nearest safest exit in an orderly manner and direct them to the designated Assembly area.

Refer to Event Information/Briefing Notes for Assembly Area map.

Refer to W – Wardens for further information on responsibilities of being a Warden.

The following entries are in the Stadium:

Gates 1 to 8 . Refer to G – Gates

Staff Entry. Refer to S – Staff Entry & Sign On

Players and Officials Entry. Refer to P – Players and Officials Entry

• Refer to the Event Information/Briefing notes for event specific entry point information
• Standard CENTREPIECE entry points include: 
  • Level 1 - Garden Square Lobby or directly into the event space Level 2 
  • Main CENTREPIECE Lobby or Pre-Function Space or Western Lobby

Gates 4 & 6 used as Corporate Entry points to the Stadium and are separate to general public gates and located on Ground Level.

Refer to Event Information/Briefing Notes for further information

AAMI Park has 8 gates for public entry into the Stadium.

• The main public entrances are at Gates 2 & 7.
• Additional public entry points may be open for large events, which include Gates 1 & 3 (Gosch's paddock side of the venue) and Gates 6 & 8 (Olympic Park side of the venue)

All public gates are located on Level 1

Refer to G - Gates for further information.

John Cain Arena has two main public entries into the venue:

• Western Plaza – entry western side of the venue near Grand Slam Oval
• Eastern Plaza – entry via Eastern Plaza, Arena Level, near National Tennis Centre & MCG Bridge. Not always in use or for public as is sometimes a Hirer/Corporate Entry.

The Western Entry is the main entry point for all events

The Eastern Plaza entry only being open for public for larger events or for General Admission entertainment events where wristbanding is involved.

All entrances are accessibility friendly.

Security screening which includes bag checks and wanding are in place at each entrance.

For Internal access, refer to D - Doors

Rod Laver Arena has two main public entries into the venue:

• Eastern – entry via Eastern Annex
• Northern – entry via Garden Square

All entrances are accessibility friendly.

Security screening which includes bag checks and wanding are in place at each entrance.

For Internal access, refer to D - Doors

Event Workforce Group (EWG) are M&OP's front of house service partner.

EWG provide additional Patron Services and Merchandise team members for events held at all venues.

EWG team members sign on area is shared with M&OP at Staff Sign On.

Administration offices are located off site.

Upcoming events at M&OP can be found on the precinct's website:

- www.mopt.com.au/event/coming-events/

Or alternatively on each individual venue's website:

- AAMI Park: www.aamipark.com.au/event/coming-events/

- John Cain Arena: www.melbournearena.com.au/event/coming-events/

- MCA: www.margaretcourtarena.com.au/all-events/

- Rod Laver Arena: www.rodlaverarena.com.au/coming-events/

Evictions should be carried out by a crowd controller, and where possible a supervisor should be present.

Any decision to evict a person(s) should be made by the Event Manager or by the delegated authority given to a Security or Sector Supervisor within the Conditions of Entry or under the Major Events Act 2009 (Vic)

If you are involved in an eviction, please ensure you complete the Incident Report within the new Crowd Control Register, plus the M&OP Incident Report (both available at Staff Sign On). These MUST be completed by the end of your shift.

All evictions must be called through to VCC/SCC as they are happening to ensure the incident actions, number of evictions occurring and the reason for eviction are all logged and also captured on CCTV where possible.

John Cain Arena has 4 Exit Doors off the floor located:

• Exit Door 1 – North West/Near Ground Door 2 –  (BOH and Loading Dock)
• Exit Door 2 – South West/Near Ground Door 4 – (BOH via south ramp. Used for accessibility needs access to and from the floor via Lift 2)
• Exit Door 3 – South East/Near Ground Door 6 –  (BOH via south ramp. Used for accessibility needs access to and from the floor via Lift 2)
• Exit Door 4 - North East /Near Ground Door 8 – (BOH and Loading Dock)

Depending on event mode and whether the north and/or south raiseables seats are up will determine whether or not there are exit doors in place.

Relevant accreditation access is required to pass through exit doors.

MCA has 3 Exit Doors off the floor located:

• Exit Door 1 – North East – Ramp (BOH – No access to the general public)
• Exit Door 2 – South East – Ramp (Access to Loading Dock Area & Guest Access to floor from Lift 2)
• Exit Door 3 – South West – Stairs (Access to Floor Bar & Entrance B Car Park)

RLA has 4 Exit Doors off the floor located:

• Exit Door 1 - South West - Stairs (Loading Dock Access/First Aid Access)
• Exit Door 2 - North West - Stairs/Accessibility Lift - (Staff Entry & Floor Bar)
• Exit Door 3 - Stairs North East (BOH)
• Exit Door 4 - Stairs South East (BOH)

For some GA Floor events a section of the North West Easting bowl is removed to allow greater thoroughfare through the Floor bar to the floor.

Also referred to as the Fire Control Room.

Located: Ground Level West - Adjacent to Stadium Security Office

Access: Entrance E off Olympic Boulevard.

Also referred to as the Fire Control Room.

Located: Concourse (Ground) Level - South East - Adjacent to BLVD Bar near Lift 3

Access: Entrance D off Olympic Boulevard.

Also referred to as the Fire Control Room.

MCA does not have its own FIP Room and is instead shared with Rod Laver Arena.

Located: Rod Laver Arena – Loading Dock Fire Control Room (Opposite Gate 3)

Access: Entrance C off Batman Avenue.

An additional mimic panel can be found in the Precinct Operations Centre (Rod Laver Arena – adjacent to the VCC).

Also referred to as the Fire Control Room.

RLA shares it's FIP Room  with MCA.

Located: Rod Laver Arena – Loading Dock Fire Control Room (Opposite Gate 3)

Access: Entrance C off Batman Avenue.

An additional mimic panel can be found in the Precinct Operations Centre (Rod Laver Arena – adjacent to the VCC).

Located: Adjacent CENTREPIECE Level 1, South-West off Northern Buggy Route 

Access: Entrance C Off Batman Avenue

St John Ambulance personnel are onsite for every event to provide guests and staff with first aid medical assistance, if required.

There is one dedicated First Aid Room within MCA for public access:

• Level 2 Concourse: Between Doors 5 & 6

At times (for larger or higher risk events), there may be a number of temporary First Aid Posts positioned around the venue.  Whilst some locations may be used more frequently than others, please ensure you refer to your Event Information/Briefing Notes for confirmation. Below is a list of temporary locations:

• Ground Level – Exit Door 2 Ramp (BOH )
• Ground Level – Stage Left / Stage Right (Floor)
• Level 2 Concourse: RLA First Aid Post (between RLA Doors 14 & 15)   
• Ground Level – MCA Room 8 & 9

In addition to the First Aid Room(s), St John Ambulance may have crews positioned around the venue (fixed position or roving).

Guests requesting minor first aid (band aid, headache tablet etc.) should be referred to the closest First Aid location/crew – ‘walk-ins’ are welcome. Refer to your Event Information/Briefing Notes.

St John Ambulance personnel are onsite for every event to provide guests and staff with first aid medical assistance, if required.

There are two dedicated First Aid Rooms within RLA for public access:

• Level 2 Concourse: Between Doors 13 & 14
• Level 1 Floor Location: Between Exit Door 1 & 2

In addition to the First Aid Room(s), St John Ambulance may have crews positioned around the venue (fixed position or roving).

Guests requesting minor first aid (band aid, headache tablet etc.) should be referred to the closest First Aid location/crew – ‘walk-ins’ are welcome.

For more serious ailments or if there is any doubt as to the nature or severity of the incident, a request for first aid assistance must be communicated to the VCC. If the guest is able to walk safely, escort them to the closest First Aid location. If unable to do so, stay with them, contact the VCC via two-way radio or and provide the  following information:

• Problem (e.g. feeling dizzy, unconscious/breathing, laceration to leg, etc. as much relevant information as possible)
• Approximate age and sex of guest
• Location (Exact location of the incident/guest, not where caller is at that time) – A crew will be dispatched to this location

If contact with the VCC cannot be made, go to the nearest First Aid post and request assistance directly. It is important that only one request per incident is made. If you contact the VCC and also request assistance from a First Aid Post, it will be assumed that there are two separate incidents resulting in two crews being deployed, creating delays and wasting resources.

First Aid kits are located in the following areas:

• Main First Room – Ground Level West – Back of House
• First Aid Room - Level 1: Aisle 1
• First Aid Room - Level 1: Aisle 21
• Stadium Security Office – Ground Level West via Entrance E
• Staff Break Area – Ground Level East via Staff Entry
• Staff Tea Room – Level 1 North – Aisle 32
• Staff Tea Room – Level 2 West – opposite Suite 22
• Horticulture Workshop - Ground Level - South End

Refer to D - Defibrillator and A - Asthma Kits for further information on location

First Aid kits are located in the following areas:

• Ground Level – East: Outside MCA Room 8 & 9 (BOH – Loading Dock Roadway)
• Ground Level – East: Precinct Operations Centre (POC)
• Ground Level – South: Gatehouse Keeper Control Room (BOH – Loading Dock)
• Ground Level – North: RLA/MCA Staff Sign On & Tea Room
• Level 2 – East: Between Doors 5 & 6
• Level 2 – South: Information Counter (Opposite Door 7)
• Level 3 – North: Between Doors 40 & 41

Refer to D - Defibrillator and A - Asthma Kits for further information on location

First Aid kits are located in the following areas:

• RLA Staff Sign On Area - Level 1 Muster Room
• RLA Superbox Level SW corner - Suite Level in Lift 11 door well area
• RLA Catwalk Nth Entry - Catwalk Level Nth end
• RLA Catwalk Sth Entry - Catwalk Level Sth end
• RLA Farnham Room Kitchen  - Level 1 (BOH)
• RLA Davis Cup Room - Level 3 North End
• RLA Staff Sign On Area -  Level 1 Muster Room
• RLA Superbox Level SW corner - Suite Level in Lift 11 door well area
• RLA Gatehouse Keeper Control Room - Loading Dock near Gate 2
• RLA Production Office - Level 1 SE Corner (near stage)
• RLA Crew Room - Level 1 (BOH)
• RLA Information Counter - Level 2 SE Concourse (back room) - Level 2 SE Concourse
• RLA Riggers Room - Level 1 SW Corner (near stage)

Refer to D - Defibrillator and A - Asthma Kits for further information on location

Flags, poles and banners exceeding 1 metre in length are considered prohibited items and are not permitted into the venue, flag poles exceeding 1 metres may not be cloaked. Insert AP flag pole 1.6m in here Guests are required to surrender the item to a team member or return the item to their vehicle.

The following items are also not permitted into the venue:

• Large banners that take up more than the guest's seat.
• Flags and banners which may cause offense to guests, team members, hirers, performing artists or athletes.
• Flags and banners which conflict with venue or event sponsors and/or are advertising.

A hirer may also enforce further or ease existing restrictions on the types of flags and banners permitted into the Venues.  For example, for international netball or basketball events, only the national flags of the competing teams may be permitted at the event. Refer to the Event Information/Briefing Notes for confirmation.

It is the responsibility of trained security staff and/or Victoria Police (if onsite) to manage any flare related incidents within the Stadium.

If you suspect a guest may be in possession of a flare/incendiary device or you witness a flare ignited then please notify the SCC/VCC as soon as possible.

Please refer to the Flare Management Procedure for the latest protocol.

A temporary Floor Bar can be set up for concerts or some event types at John Cain Arena, which is located at the back of the floor near the south ramp

This temporary bar can be set up regardless of whether or not the South Raiseable seats are raised in the ceiling or down for seating (if seats are down, Exit Door 2 ad 3 will be used for bar access).

Floor bar has alcoholic and non-alcoholic beverages and snacks available for guests on the floor.

The Floor Bar is not open for all events – please refer to your Event Information/Briefing Notes.

Floor Bar located through Exit Door 3. Accessible via the Arena floor.

Floor Bar has alcoholic and non-alcoholic beverages and snacks available for guests on the floor.

The Floor Bar is not open for all events – please refer to your Event Information/Briefing Notes.

The Floor Bar is located at the north of the floor and can be accessed via the Northern Annex opposite door 17 then down the stairs or Lift 4. Or when on the floor through Exit door 2 or the North West main egress doors (Pie seating - refer to image).

Floor bar has alcoholic and non-alcoholic beverages and snacks available for guests on the floor.

The Floor Bar is not open for all events – please refer to your Event Information/Briefing Notes.

Retail Food and Beverage is supplied by Stadium partner O’Brien Group Australia.

Food outlets are located at:

Coffee carts are also positioned in up to 6 locations on Level 1 & Level 3.

Soft drinks/water is available at all food outlets. No alcohol.

Beverage outlets are located at:

Retail Food and Beverage is supplied by Delaware North.

All permanent public food and beverage outlets are located on Concourse (Ground) Level:

Floor Bar is set up on the back of the floor (under the south raiseable seats if they are down) for some concert event modes. Refer to Event Information/Briefing Notes for more details.

Food and Beverage outlets are subject to change or may provide specialised offerings per event – refer to the Event Information/Briefing Notes for confirmation.

Retail Food and Beverage is supplied by Delaware North.

All permanent public food and beverage outlets are located on the concourse:

Food and Beverage outlets are subject to change, to provide specialised offerings per event – refer to the Event Information/Briefing Notes for confirmation.

Retail Food and Beverage is supplied by Delaware North.

All permanent public food and beverage outlets are located on the concourse:

A guest who has forgotten their ticket (left it at home or work etc.) must not be permitted into the venue without a valid ticket.

A forgotten ticket should be reported to a Ticket Box Office/Ticket Sales outlet as soon as possible. A M&OP Team Member should direct a guest who has forgotten their ticket to the nearest Ticket Box Office/Ticket Sales outlet

Once notified of the forgotten ticket, Ticketing team members will check to ascertain if the ticket has already been used for entry into the event.

If the ticket has already been used for the event, the guest will be required to purchase a new ticket.

If the ticket has not been used Ticketing team members will cancel the original ticket and make it invalid for entry. The ticket will scan STOP with the message ”Ticket Not Valid” at the turnstiles.

The ticket will be replaced by Ticketing team members provided that the ticket owner and seat allocation can be verified.

John Cain Arena has several available function spaces within the venue which include:

Eastern Lounge. Refer to E - Eastern Lounge

Western Lounge. Refer to W - Western Lounge

Corporate Reserve. Refer to C - Corporate Reserve

Suites (include Corner and Northern Suites). Refer to S - Suites

Under Raiseable Corporate Space. Refer to U - Under Raiseable Corporate Space (Southern End)

LEVEL 3 LANDINGS

MCA has a number of unique spaces, that are ideal for hosting exclusive pre or post event functions.  These spaces offer outstanding views across Melbourne’s CBD skyline, the Yarra River and the Royal Botanic Gardens, or the world class tennis courts of the Australian Open.

City View Landing – North West – Opposite Door 38 and 39

River View Landing – South – Opposite Door 29

AMEX Lounge

Refer to A - AMEX Lounge

CENTREPIECE

Refer to C - CENTREPIECE

Level 1 - BOH

Swan Room - Lift 5 (opposite door 19)

Alexandra Room - Lift 5 (opposite door 19)

RLA Multi Purpose Room - Lift 5 (opposite door 19)

Level 3

Federation Cup Room - Lift 5 (opposite door 19)

AMEX Lounge (Formerly known as Davis Cup Room) - Lift 2 (opposite Door 13). Refer to A - AMEX Lounge for further information.

Level 4

The Observatory - Lift 7 & 8 (Eastern Annex)

Superbox Lounge - Lift 7 & 8 (Eastern Annex)

Located at City Entry (Northern Entry), a garden area that is open to the public.

Access to RLA, MCA and CENTREPIECE is through Garden Square.

The Rod Laver Arena Tram Stop (Route 70) is also located adjacent to Garden Square

Gate opening time is determined by the Hirer. Refer to Event Information/Briefing Notes for exact gate opening time.

Stadium entrance gates must remain closed, regardless of the time, until the direction to open is communicated by the Event Manager via the Stadium Communication Centre (SCC).

Those who require access prior to Gate Opening must get approval from the Event Manager or the Stadium Security Office (Security).

The Stadium has eight Gates numbered 1 – 8.

Gates 1, 2 & 3 (East, Gosch's Paddock side) and 6, 7 & 8 (West., Olympic Oval side) are public access Gates on Level 1.

The main Gates are 2 & 7.

The smaller Gates (1, 3, 6 & 8) will only be utilised for larger events.  These gates are split into two sections and can be partially opened if required.

Level 1 Gate 2 (East) and 7 (West) are the designated disabled entries with accessible turnstiles to accommodate wheelchairs or guests with special needs.

Ground Level Gate 4 (East) and 5 (West) are designated corporate entries.

ACCESS

Gate 4 is for Corporate Dining (Olympic Park Room).

Gate 5 is for Corporate Suites 1 -24. Gate 5 is also the media entry on an event day.

Access to Level 1 Gates 1, 2 and 3 is via the Entrance F stairs (Olympic Boulevard) or South East stairs (Batman Avenue).

Mobility impaired guests access Gate 2 via External Lift F off Entrance F.

Access to Level 1 Gates 6, 7 and 8 is via the Entrance E stairs (Olympic Boulevard) or South West stairs (Batman Avenue).

Mobility impaired guests access Gate  7 via External Lift E off Entrance E.

General Admission (GA) Free Flow is an event mode with a single ticket price point. All tickets for this event are General Admission and have the ability to access both the standing floor and auditorium seating.

GA Free Flow involves a combination of seating and standing areas within the venue, with the standing area on the floor having a strict capacity with access on a first come, first served basis.

Check your Event Information/Briefing Notes for further information.

General Admission (GA) Free Flow is an event mode with a single ticket price point. All tickets for this event are General Admission and have the ability to access both the standing floor and auditorium seating.

GA Free Flow involves a combination of seating and standing areas within the venue, with the standing area on the floor having a strict capacity with access on a first come, first served basis.

Check your Event Information/Briefing Notes for further information.

Located: Glasshouse/Holden Centre on Olympic Blvd, Olympic Park

Access: via Olympic Boulevard

Glasshouse Eatery is managed by The Big Group

Glasshouse Eatery is a cafe that is open to the public Monday – Friday between 7:00am-3:00pm.

The Ground Announcer is located in the Scoreboard/PA room - Level 2 West within the Stadium Control Centre.

Access via Lifts 4 & 5 at Aisle 24 or the stairs at Gate 6 or Gate 8 stairs.

Group ticket bookings are available for selected events and are subject to availability.

Group bookings needs to be made direct through Tickets:

•  Tel: 1300 364 001
•  Email: groupbookings@ticketek.com.au

Minimum group booking numbers are usually 10 people, however, this may vary by event

• Advantages of booking through the Groups department include:
•  Personalised service
•  Discounted on selected events
•  Bulk ticket purchases
•  Reserved group seats and pay later (note - part payments will not be accepted)
•  Special offers & incentives

Guests can report antisocial behaviour or any guest concerns by sending a text to 0499 077 077 during an event.

The number is displayed on IPTV screen around the concourse and in public bathroom areas.

The texts are monitored and managed by the VCC Operator

AAMI Park houses a sports campus including an elite training centre, gymnasium and a 25m lap pool.

The Gymnasium and Pool are located on Ground Level West (via Entrance E) within the Back of House (BOH) area.

There is no public access to the gymnasium or pool.

An external contractor manages the use and scheduling of these shared player facilities on behalf of Melbourne Storm, Melbourne Victory FC and Melbourne Football Club.

There is both internal, via the BOH corridor, and external access into these areas.

The pool area also includes a rehabilitation spa and ice baths.

Only Melbourne Storm, Melbourne Victory and Melbourne Football Club have access to these facilities. Melbourne City and Melbourne Rebels are not to be provided access into these facilities unless pre-approved at the start of the season and as detailed in the Event Information/Briefing Notes.

HEARING AUGMENTATION

Hearing Augmentation is the transmitting and receiving system to enhance the audio for people with a hearing impairment.

John Cain Arena has available individual receivers that are worn by a guest to receive the radio waves via an FM transmitter to pick up the sound of an event. Hearing Augmentation FM transmissions can be picked up from any location within the auditorium.

Hearing Augmentation FM devices can be sourced from the Information Desk along with further information on the devices and system.

HEARING LOOP

A Hearing Loop is an audio signal which is amplified via an induction loop embedded in the floor of a specific section on seating in the venue creating a magnetic field in which guests in those seats can receive a wireless audio signal via their own hearing aid. At John Cain Arena the Hearing Loop section is located in the last two rows of sections 33 & 34 (Rows T & U) and the front row of section 58 (Row AA).

Hearing Augmentation and Hearing Loop is available at some events where in-house venue PA is used or the audio feed is provided to the venue by the hirer. Please confirm with the Event Manager or VCC as to whether the Hearing Augmentation devices or Hearing Loop are applicable for the event.

Hearing Augmentation is the transmitting and receiving system to enhance the audio for people with a hearing impairment.

MCA has available individual receivers that are worn by a guest to receive the radio waves via an FM transmitter to pick up the sound of an event. Hearing Augmentation FM transmissions can be picked up from any location within the auditorium.

Hearing Augmentation FM devices can be sourced from the Information Desk along with further information on the devices and system.

Hearing Augmentation via the FM transmitter is only available, MCA does not have Hearing Loop infrastructure within the seating bowl like MA.

Hearing Augmentation is available at some events where the audio feed is provided to the venue by the hirer. Please confirm with the Event Manager or VCC as to whether the Hearing Augmentation devices or Hearing Loop are applicable for the event.

Hearing Augmentation is the transmitting and receiving system to enhance the audio for people with a hearing impairment.

RLA has available individual receivers that are worn by a guest to receive the radio waves via an FM transmitter to pick up the sound of an event. Hearing Augmentation FM transmissions can be picked up from any location within the auditorium.

Hearing Augmentation FM devices can be sourced from the Information Desk along with further information on the devices and system.

Hearing Augmentation via the FM transmitter is only available, RLA no longer has Hearing Loop infrastructure within the seating bowl.

Hearing Augmentation is available at some events where the audio feed is provided to the venue by the hirer. Please confirm with the Event Manager or VCC as to whether the Hearing Augmentation devices or Hearing Loop are applicable for the event.

• Hearing Loop is the transmitting and receiving system to enhance the audio for people with a hearing impairment 
• Before handing out the Hearing Loop, please ask the guest to show a form of ID and record their name and contact phone number
• The guest will need to sign the device back in on its return after the event
• CENTREPIECE has available individual receivers that are worn by a guest to receive the transmission signal from an AV system within the room (or a production feed) to a hearing loop amplifier which sends signal through an induction loop in the floor
• Guests can then tune their hearing aid(s) into the signal by switching to T Input and control equipment for these systems are normally housed in the communications racks which house the rest of the AV system 
• Hearing Loop devices can be sourced from the CENTREPIECE Reception along with further information on the devices and system 
• Hearing Loop is available at some events where the audio feed is provided to the venue by the hirer
• Please confirm with the Event Leader as to whether the Hearing Loop devices are applicable for the event

The Venue’s principal user is:

• Tennis Australia (TA) – Australian Open

M&OP has negotiated a User Agreement with Tennis Australia. The User Agreement is a binding contract which covers the terms and conditions for all events the principal user has scheduled at the Venue.

Other hirers may include:

• Live Nation
• TEG Live
• TEG Dainty
• FELD
• Chugg

There are 4 rehabilitation ice baths located within the pool area (Ground Level West – Back of House).

An external contractor manages this shared area on behalf of Melbourne Storm, Melbourne Victory FC and Melbourne Football Club.

No public access to these ice baths.

There are an additional 2 ice baths located within both main change rooms. Other hirers e.g. Melbourne City, Melbourne Rebels, and all competing teams will utilise these ice baths as they do not have access to the pool area unless pre-approved at the start of the season and as detailed in the Event Information/Briefing Notes.

There are 4 in-built temperature regulated ice baths located within the Back of House changerooms at John Cain Arena. Located: 2x in Room 52 (commonly home team changeroom) and 2x Room 43 (commonly away team changeroom)

No public access to these ice baths. Only those allocated to these rooms are permitted to use them

Additional temporary portable ICE-ME ice baths may be available upon Hirer request to be arranged with the Event Manager

Incidents at our venues are classified as:

• Minor Incident, Hazard or Near Miss
• Significant Incident or
• Emergency

All incidents must be reported immediately to the Venue Control Centre (VCC) or Stadium Communication Centre (SCC) via two-way radio or phone. The VCC/SCC is responsible for the classification and management of an incident.

All team members or service partners involved in an incident (even if only an observer) must fill in an Incident Report Form.

Incident Report Forms are available from Staff Sign On and all Safety Noticeboards (which are within all team member tea rooms). The Incident Report Form should be returned to your Supervisor or Staff Sign On.

When a safety incident is reported a job reference number is generated by the VCC/SCC. This number must be included on the incident report form in the space provided.

John Cain Arena operates an Information Desk on the internal concourse, which can be found opposite Door 2. Information Staff can be reached via two-way radio, or by phone on 9286 8011.

The Information Desk provides the following services:

• General Precinct & event information
• Cloaking (internal and external)
• Administration of lost and found property
• Reception area for lost and found children / persons
• Customer feedback and complaints

The information desk can also be a shared space with Sports Venue Hirer's for sporting team information support as well.

MCA operates an Information Desk on the internal concourse (Level 2), which can be found opposite Door 7. Information Staff can be reached via two-way radio, or by phone on 9286 8017.

The Information Desk provides the following services:

• General Precinct & event information
• Cloaking
• Administration of lost and found property
• Reception area for lost and found children / persons
• Customer feedback and complaints

Rod Laver Arena operates an Information Desk on the internal concourse (Level 2), which can be found within the Eastern Annex next to the main entry. Information Staff can be reached via two-way radio, or by phone on 9286 8013.

The Information Desk provides the following services:

• General Precinct & event information
• Cloaking
• Administration of lost and found property
• Reception area for lost and found children / persons
• Customer feedback and complaints

As former Victorian Premier between March 1976 and August 1992, it was the late Hon John Cain who brought the long-held vision of successive Victorian Governments to life when he opened the National Tennis Centre (now known as Rod Laver Arena) in 1988, which has become the foundation for what became the M&OP precinct. The creation of the precinct was just one of John Cain's many achievements during a political career that helped shape the future of Victoria. To honour John Cain in recognition of his vision and achievements in establishing this world-class precinct, Melbourne Arena has been renamed to John Cain Arena.

John Cain Arena has held several venue names over the lifetime of the building formerly known as the Multi Purpose Arena, Vodafone Arena, Hisense Arena and more recently Melbourne Arena.

Externally the Venue has the following areas located within their levels:

LEVEL 1 (GROUND LEVEL)

Ground Level, Garden Square

Lift 1 Lobby – Accessible Turnstile Entry, ATM access & Bathroom facilities

Artist Entry

MCA Ticket Box Office

External Cloaking (Show Court 3)

LEVEL 2

Main Entries, Garden Square Entrance and Tanderrum Bridge Entrance

Smoking Area (South/Berm) – Opposite Doors 8 & 9

Externally the Venue has the following areas located within their levels:

LEVEL 1 (GROUND LEVEL)

Ground Level, Garden Square

LEVEL 2

Central Concourse

Eastern Entry

Smoking Area (South) – Opposite Doors 8

The Stadium has 9 lifts:

• 2 External Lifts
• 5 Internal Lifts
• 2 Goods Lifts

Lifts are the only means of ingress and egress at the Stadium for guests with accessibility needs who are unable to manage stairs. There are no ramp facilities internally or externally (only stairs).

Goods Lifts are strictly for team members only. At a standard event the Goods Lifts are locked and all staff that require access have been issued a swipe card. The Goods Lift is only manned for special events and concerts.

Unless for working purposes (i.e. for a security or medical incident), team members are NOT permitted to use the Lifts at Corporate Gate 4 or 5.  These are for Corporate guests only. Please use the stairs.

NOTE: Goods Lifts E and F operate back of house with the exception of Level 1 where they open into a public area (Level 1 Concourse).

Lifts are a means of accessing the various levels within the venue for guests with accessibility needs who are unable to manage stairs. There are no ramp facilities internally or externally (only stairs).

The Service Lift is strictly for team members and service partners only. At a standard event the Service Lift is locked and all staff that require access have been issued a swipe card. The Service Lift is only manned for special events and concerts.

Team members and service partners are encouraged not to use public lifts once doors have opened.

Lifts are the primary means of ingress, egress and guest movements between levels of the venue at MCA for guests with accessibility needs who are unable to manage stairs.

Team members and service partners are not permitted to use public lifts once doors have opened.

Back of House Lifts are strictly for team members only – unless approved by the Event Manager (e.g. guests with accessibility needs requiring access the Arena Floor).

Lifts are a means of accessing the various levels within the venue for guests with accessibility needs who are unable to manage stairs. There are no ramp facilities internally or externally (only stairs).

Goods Lifts are strictly for team members only. At a standard event the Goods Lifts are locked and all staff that require access have been issued a swipe card. The Goods Lift is only manned for special events and concerts.

Team members and service partners are not permitted to use guest lifts. Stairs or Goods Lift must be used.

Alcohol must not be removed from the venue

No more than 4 drinks may be purchased in any single transaction (comprising 4 beers or 4 ciders or a combination comprising no more than 2 spirits)

Under no circumstances are minors to be served alcohol.

Drink serving limits may change based on the event, or over the duration of the event if the Event Manager deems it appropriate based on intoxication levels. This decision will be communicated during the Event with Catering Management and the VCC/SCC will notify all staff of any changes via radio.

At M&OP the standard practice is that service of liquor in the public areas will cease 15-30 minutes before the scheduled end of the event. This may vary event by event, refer to Event Information/Briefing Notes for further information.

Please refer to the Liquor Licence displayed at various points around the venue, at all bars and where alcohol is served, for further information.

AAMI Park has a different Liquor Licence to venues on Melbourne Park (RLA, MCA and JCA) due to different catering contracts.

The Loading dock is accessed via Entrance C off Batman Ave. Roller door 8 provides access into the central car park of Rod Laver Arena and into the secured BOH space.

The loading dock is shared space with MCA and DNC.

Located: Ground Level, North of the building

Access to the Loading Dock is via Entrance D roundabout off Olympic Blvd and the Northern roadway

Car Park Control manage boom gate and loading dock gate access

Stage Door Keeper is situated in the Internal Loading Dock and is responsible for managing the internal / external loading dock and access, as well as Back of House pedestrian arrivals and Hirer parking

Delaware North's Loading Dock is also accessible from the Loading Dock accessible on the eastern side of the building near the eastern show courts

MCA

Ground Level, South East

Gate 2 Off Batman Avenue

Also used by DNC

RLA

Ground Level, South West

Off Batman Avenue

Located: Ground Level South

Access to the Loading Dock is via the Service Road Entrance E off Olympic Boulevard ONLY.

The Service Road is ONE WAY operating in an anti-clockwise direction from Entrance E

All vehicles must report to the Stadium Security Office.

The Service Road is protected by security gates. Core Security manages access into the Service Road and loading dock area.

This may change for Special Events and Concerts. Please refer to Event Information/Briefing Notes for specific information.

The enquiry / drop off points for all lost property found during an event are the Information Desks/Customer Service Centres.

Any lost property found by team members or handed to team members must be taken to an Information Desk/Customer Service Centre as soon as possible. If a team member is unable to leave their position, they should contact their Supervisor or the closest Event Security Team members.

A guest looking for lost property is to be directed to an Information Desk/Customer Service Centre.

Note - Some ‘found’ items should be treated as unusual or suspicious.  Do not touch any item that you believe is suspicious and refer the item to your Supervisor or nearest Event Security team member.

There is also an online form which guests can complete and submit post-event if they have lost an item at an event, direct guests to visit www.mopt.com.au/lost-property/

A guest who has lost or had their ticket stolen must not be admitted into the venue without a valid ticket.

The guest must be referred to the Ticket Box Office/Sales outlet for the appropriate investigation and action to be taken.

MSS Security (MSS) are our Precinct Security Service Partner.

They supply Core Security team members for the precinct who are located in the Precinct Operations Centre and the AAMI Park Security Control Office.

MSS also provide additional Event Security for events held at all venues. At a standard event, they would be utilised in the following roles, but is not limited to:

• Bag Search & Wanding
• CCTV
• Crash Fence

MSS Employee Sign On area is shared with M&OP at Staff Sign On.

Administration offices are located off site.

All requests for assistance from Event Security must be referred to the VCC/SCC.

The Act was developed to consolidate all the laws relating to major sporting events and venues. It is designed to provide all the powers and protections required to stage major sporting events in the State of Victoria.

The Act supports and protects events in a range of area including crowd management, operational arrangements, aerial advertising, commercial obligations and ticket scalping.

GROUND LEVEL – BACK OF HOUSE

Ground Level facilities:

• Theatre for press conferences (pre and post match)
• Photographers Room

Access: Accredited Media Only

• via Gate 5 or Players and Officials Entry (for Photographers Room)
• From Level 1: Lift 4 & 5 Aisle 24 or Gate 6 stairs Aisles 23 & 24

LEVEL 2 MEDIA CENTRE – LEVEL 2 WEST

Level 2 Media Centre includes:

• Print Media Area
• 2 x Radio Broadcast Boxes
• TV Broadcast Room
• Media Lounge with tea/coffee facilities and separate toilet facilities

Access: Accredited Media Only

• Level 2 West Via Gate 5
• From Level 1: Lift 4 & 5 Aisle 24 or Gate 6 stairs Aisles 23 & 24 or Gate 8 stairs Aisles 27 & 28.

OUTSIDE BROADCAST (OB) MEDIA AREA

Refer to O – Outside Broadcast

Level 3

Media Box A between Doors 39 & 40

Media Box B between Doors 40 & 41

Media Box C between Doors 38 & 39

Access: Accredited Media Only

via Garden Square Entrance (North East) Turnstiles

From Level 2: Lift 1 or all internal stairs access to Level 3 (opposite Door 20 and Door 16)

Location: Gate 5 - Ground Level West

Access: via Entrance E off Olympic Boulevard

Accredited media enter the Stadium via Gate 5 – Ground Level West.

Gate 5 facilitates direct access via Lift 4 & 5 to the Level 2 Media Centre which includes the Broadcast Box, Radio Boxes, Print Media area and Media Lounge.

Please refer to the Event Information/Briefing Notes for the exact time Gate 5 is open for media access.

Media requiring access outside this time will be via Player & Officials Entry. To gain access, media will need to check in at the Stadium Security Office via Entrance E.

Event staff and contractors are not permitted under any circumstances to make comments to the media regarding any issue involving the venues(s), hirers or events.

The Policy includes directly answering media questions, general comments, or speculation and comments off the record.

All requests from the media must be referred to the M&OP Corporate Communications Team Department via the Event Manager for a response.

Sporting Venue Hirers may have team memberships which can be used to enter the venue containing barcodes to be scanned upon entry and may also include seating information.

Refer to the Event Information/Briefing Notes for further information

Sporting Venue Hirers may have team memberships which can be used to enter the venue containing barcodes to be scanned upon entry and may also include seating information.

Refer to the Event Information/Briefing Notes for further information

There are three merchandise outlets located:

• Level 1 Aisle 3 - Internal
• Level 1 Aisle 23 – Internal
• Ground Level North – Front Forecourt External (Melbourne Victory and Melbourne Storm only)

The merchandise outlets are managed and staffed by team members or volunteers organised by the venue hirer.

A merchandise shop is also located externally on ground level at the front of the Stadium (Olympic Boulevard). This is managed by Melbourne Storm & Melbourne Victory FC and contains only their merchandise. This shop is open on Event Days only.

The main merchandise outlet is located internally on the Western Concourse opposite the main entry between Ground Doors 2 and 4.

In addition to permanent merchandise outlets, there are also opportunities for temporary merchandise outlets to be set up on the internal concourse or external to the venue. Check your Event Information/Briefing Notes at each event to determine which outlets are open as this will vary from event to event.

For most events at JCA, the merchandise outlets are managed by Venue Hirer staff or volunteers, however, for concerts this is typically staffed by M&OP team members.

The only official point of sale for Merchandise at any event is through the venue Merchandise outlets.

There are three merchandise outlets utilised at MCA events:

• Level 2 – Door 6 (Internal)
• Level 2 – Door 19 (Internal)
• Ground Level – Garden Square (Show Court 3 – External)

In addition to permanent merchandise outlets, there are also opportunities for temporary merchandise outlets to be set up on the internal concourse or external to the venue.  Check your Event Information/Briefing Notes at each event to determine which outlets are open as this will vary from event to event.

For most events at MCA, the merchandise outlets are managed and staffed by M&OP team members.

The only official point of sale for Merchandise at any event is through the venue Merchandise outlets.

There are 4 permanent Merchandise Stands at Rod Laver Arena located:

• Merch Stand 1 - Opposite Door 4
• Merch Stand 2 - Opposite Door 9
• Merch Stand 3 - Opposite Door 13
• Merch Stand 4 - Opposite Door 18

In addition to permanent merchandise outlets, there are also opportunities for temporary merchandise outlets to be set up on the internal concourse or external to the venue. Check your Event Information/Briefing Notes at each event to determine which outlets are open as this will vary from event to event.

For most events at RLA, the merchandise outlets are managed and staffed by M&OP team members.

The only official point of sale for Merchandise at any event is through the venue Merchandise outlets.

There is a mobile phone charging station on the concourse of RLA in the Eastern Annex.

Please direct guests to view the relevant instructions on the system.

There are limited ports for charging and this varies from each event and there may be a cost associated with the use.

M&OP strive to ensure that the personal safety of team members and guests are maintained at all times

Once in position for the event all team members should:

• Identify the location of the closest team member allocated a two-way radio
• Note the locations of the nearest fire extinguishers and emergency exit points
• Complete a White Level Inspection. Refer to W - White Level Inspection
• Make sure your work area is clean and safe by checking for hazards or anything requiring maintenance. Report cleaning / maintenance issues to your Supervisor or the VCC/SCC.
• All team member should be aware of the assembly areas in an emergency. Refer to Evacuation Procedures Map in Event Information/Briefing Notes.

Safety Noticeboards are located in the Muster Rooms. Refer to these for up to date information regarding OH&S

For reporting of any OH&S incidents refer to I - Incident Reporting for further information

The Stadium has one main corporate dining facility – Olympic Park Room.

Located on Level 2 East (Richmond side).

Capacity:

• 1,000 guests seated (sit-down dinner)
• 1,138 total capacity (stand-up or a combination of sit-down and stand-up)

The room can also be divided into three separate rooms using a retractable wall system:

Corporate Dining Guests are ticketed to enter via Gate 4 Corporate Dining – Olympic Park Room

Internally the Olympic Park Room can be accessed via:

• Lift 1, 2 & 3 at Aisle 7
• Gate 1 stairs at Aisle 3 & 4 / Gate 3 stairs at Aisle 7 & 8

The seating for the Olympic Park Room is located outside immediately in front in Aisles 1 – 10. Access to seating is through the room.

The OB compound is located external to the Stadium within Car Park E.

Access is via Entrance E off Olympic Boulevard and the driveway into Car Park E.

Broadcasters arriving to set up in the OB area must report to the Stadium Security Office (SSO) on arrival. The SSO will facilitate access into the compound.

Toilet facilities are available in this area.

The OB compound is located external to John Cain Arena within the Loading Dock.

Access is via Entrance D and the Northern Roadway to access the Eastern Loading Dock gate.

Typically the OB compound is located across the parking spaces against the northern black gates that run parallel to the roadway.

The Precinct Operations Centre or Stage Door Keeper will facilitate access to the OB trucks upon their arrival. Broadcasters arriving to set up in the OB area must report to the Stage Door Keeper.

The OB compound can be set up in the following areas:

Ground Level –  MCA Loading Dock, via Gate 2 (Batman Avenue)

Broadcasters arriving to set up in the OB area must report to the Precinct Operations Centre, or if rostered on, the Gatehouse Keeper on arrival. The Security Control Office or Gatehouse Keeper will facilitate access.

• The OB compound is located external to CENTREPIECE within the CENTREPIECE Car Park Access is via the Northern Roadway via either Entrance A (Batman Avenue) or Entrance D (Olympic Boulevard) and then through Gate J
• Temporary cabling can be installed from the car park into the Broadcast Patch Room within CENTREPIECE

A Parents Room is a secure space for parents and their children, where fathers can take their daughters and mothers their sons to the toilet comfortably, as well as also providing the facilities necessary to tend to a baby.

• Located Level 1 Aisle 18 & Aisle 37

The facilities available in the Parents Rooms include:

• Toilet
• Baby Change Table and nappy disposal bins.
• A microwave for heating bottles and baby food.
• Baby feeding areas.

There is a dedicated parent's room is located on the Concourse (Ground) Level at John Cain Arena next to the First Aid Post near Door 2 / 

Lift 1.

The facilities available in the Parent's Room include:

• Baby Change Tables and nappy disposal bins
• A microwave for heating up bottles and baby food
• Baby feeding areas

There are no toilets facilities within this room, however, there is an Accessible toilet opposite the parent room if required.

This room may also be utilised as a cry room.

Parents Rooms also provide the facilities necessary to tend to a baby.

The facilities available in the Parents Rooms include:

• Baby Change Table and nappy disposal bins.
• A microwave for heating bottles and baby food.
• Baby feeding areas.

Parents Rooms are available at the following locations:

• Level 2 – between Door 5 & 6
• Level 2 – between Door 19 & 20
• Level 2 – between Door 8 & 9
• Level 2 – between Door 15 & 16

There are no toilets facilities within this room, however, there is an Accessible toilet opposite the parent room if required.

There is a dedicated parent's room is located behind lift 9 at the Eastern Annex.

The facilities available in the Parents Rooms include:

• Baby Change Table and nappy disposal bins.
• A microwave for heating bottles and baby food.
• Baby feeding areas.

The parents room also has a close proximity to an accessible toilet located next to the parents room.

M&OP offer multiple parking opportunities available across the precinct. For further information on types of parking offered:

Car Parking. Refer to C - Car Parking

Accessible Parking. Refer to A - Accessible - Access, Ticketing & Facilities

Bus Parking. Refer to B - Bus Parking

The use of paper pass outs is very limited at the Stadium.

In order to leave the Stadium and then re-enter guests are required to scan out their ticket at the exit turnstile.

Exit turnstiles are located:

• Level 1 Gate 2 and Gate 7 only
•  Ground Level Gate 4 Corporate Dining and Gate 5 Corporate Suites

The guest can re-enter through their relevant gate.

The exception to this is the Smokers Exit / Re-entry at Major Breaks Procedure (half time).  In order to accommodate the large volume of smokers leaving the Stadium at the same time, the external concourses on both sides of the Stadium are secured at the access points allowing guests to exit the Stadium (onto the concourse area) and re-enter without scanning their ticket out and in.

Guests wishing to exit the concourse area during this period will require a paper pass out from Event Security located at the stairs. They need to present their pass out and ticket to re-enter.

NOTE: The external concourse is licensed during sporting events for the period of a major break only. The license permits guests to take alcohol out of the Stadium on to the external concourse for the duration of the major break only. Alcohol is not permitted to be taken from the Stadium at any other time.

During concerts and special events, designated smoking areas may apply. Refer to the Event Information/Briefing Notes for further information.

In order to leave an event at JCA, then re-enter, guests are required to scan their ticket out at the exit turnstile or hand scanner.

Exit turnstiles or hand scanners are located at the main entry points.

The guest can re-enter through any entry with a turnstile or hand scanner.

Guests wishing to smoke should be directed to the designated smoking area (external), if available, or will otherwise need to scan out.

Guests will generally exit at major breaks e.g. interval for a concert or half time for a sporting event and then look to re-enter the venue again.

There may be exceptions for certain events or corporate spaces, refer to the Event Information/Briefing Notes for more details.   

In order to leave an event at MCA, then re-enter, guests are required to scan their ticket out at the exit turnstile or hand scanner.

Exit turnstiles or hand scanners are located at the main entry points.

The guest can re-enter through any entry with a turnstile or hand scanner.

Guests wishing to smoke should be directed to the designated smoking area (external), if available, or will otherwise need to scan out.

Guests will generally exit at major breaks e.g. interval for a concert and then look to re-enter the venue again.

There may be exceptions for certain events or corporate spaces, refer to the Event Information/Briefing Notes for more details.   

In order to leave an event at RLA, then re-enter, guests are required to scan their ticket out at the exit turnstile or hand scanner.

Exit turnstiles or handscanners are located at the main entry points.

The guest can re-enter through any entry with a turnstile or hand scanner.

Guests wishing to smoke should be directed to the designated smoking area (external), if available, or will otherwise need to scan out.

Guests will generally exit at major breaks e.g. interval for a concert and then look to re-enter the venue again.

There may be exceptions for certain events or corporate spaces, refer to the Event Information/Briefing Notes for more details.   

The maintenance of the pitch is managed in house by the M&OP Horticulture Department.

Pitch size: 135.8m x 82m.

Artificial Turf has been installed around the perimeter of the pitch 3 metres wide.

No team member should ever walk across the pitch, unless directed or approved by Stadium Management

There are two pitch ramps that lead off the field at the south end in each corner that connect the southern back roadway to the field-of-play.

These pitch ramps are in the eastern and western corners at the southern or Yarra River end of the venue, and provide a key function for operational access between the back-of-house and field-of-play for all event content including sports, concerts and exhibitions events such as Monster Jam.

The Players Race is located on the western side of the venue, directly on the halfway point of the field-of-play and is the only means of direct travel to-and-from from the western BOH area.

There are no direct races from individual change rooms to the field-of-play, and the Players Race is the only event operational route for accredited event and venue workforce personnel moving between the field-of-play and the western BOH spaces.

Located: Ground Level West (City side)

Access: Via Entrance E off Olympic Boulevard

Accredited players and officials only are permitted to access the Stadium via the Players and Officials Entry.

A back of house drop off area is located outside the Players and Officials Entry to enable team buses to drop off and collect players and officials from the door.

Located: Stage Door, John Cain Arena Loading Dock (North facing - near train line/MCG)

Access: Accredited players and officials only. Refer to the Event Backstage Briefing Notes for further access information.

Players and Officials may access this area via vehicle or the loading dock pedestrian gates

M&OP endeavours to make a space available for a Prayer Room although this is subject to event mode and an available spaces, a designated space isn't available and cannot always be guaranteed.

Refer to the Event Information/Briefing Notes, VCC or your supervisor for more information or to follow up a guest request.

• CENTREPIECE has a dedicated Multi-Faith room located on Level 2, behind the Reception area
• The Multi-Faith room includes: 
  • A foot wash
  • A basin 
  • A space for prayer
• The prayer room is available to guests and open during all events.

Located: Rod Laver Arena, Level 1

Precinct Operations Centre: 9286 1255 / 1180

Access: Accredited team members, service partners only

The Precinct Operations Centre is staffed 24 hours a day 7 days per week

During non-event times the main responsibilities of the Precinct Operations Centre is to facilitate and control access into the venues and to protect the building and precinct assets

On event days the Precinct Operations Centre carries out business as usual and general precinct responses whilst venues (RLA, MCA and JCA) manage and control their event(s) separately via the Venue Control Centre (VCC) and assume tasks such as:

• Control access and respond to request from event team members
• Monitor CCTV

The Precinct Operations Centre may be called upon to provide additional Event support as required which will come from the VCC.

The Stadium Security Office conducts this role for AAMI Park and Olympic Park

Most problems with tickets will be discovered when a guest is entering the venue via turnstiles or a hand scanner.

Guests with tickets that scan RED must NOT be permitted entry into the venue. This may be an invalid ticket or has already been scanned in.

Carefully check the ticket to check that is the right venue, event, event date and time

The guest must be referred back to the Ticket Box Office/Ticket Sales outlet, so that the problem with the ticket can be investigated and rectified.

Paging members of the public over the public address system is done in cases of emergency only     

Refer any requests for paging to your Supervisor or the VCC/SCC.

• Paging members of the public over the public address system is done in cases of emergency only
• Refer any requests for paging to your Event Leader

Public phones are located internally on the concourse:

Next to Lift 2, near Door 4

Next to Lift 3, near Door 6

Public phones are located internally on the concourse:

Opposite Door 3

Opposite Door 13

Railyards Bistro & Bar is a restaurant located within the Eastern Annex of RLA. located on Level 3.

Access is via Lift 7 or 8 at the Eastern Annex or up the Escalators.

It is the perfect place to sit back and relax before an event with family and friends.

Bookings should be made prior to coming to RLA and can be arranged via the online booking systems at rodlaver.com.au/food-beverage. Walk ups may be available on the event day at the venue and guests should be direct to the top of the escalators to further enquire on availability.

Melbourne & Olympic Park's Reception is located on Level 1 of Tennis HQ.

Tel: + 61 3 9286 1600

Email: enquiries@mopt.vic.gov.au

Postal Address: Melbourne & Olympic Parks, GPO Box 4611, Melbourne VIC 3001

Location: Ground Level West within BOH.

Referees are accredited to enter via the Players and Officials Entry. Access via Entrance E.

Facilities include the following:

• Male Referee change rooms including lockers, toilets, showers, massage tables
• Female Referee change rooms including lockers, toilets, showers, massage tables

Restricted items differ from prohibited items as do not pose an immediate threat to guest safety, security or the commercial interest of the venue.

Guests are permitted to bring restricted items into the Venue provided they abide by the conditions imposed in allowing the item into the venue.

Restricted items include but are not limited to:

Umbrellas

• Umbrellas are permitted into the venue however must not be opened. Guests must abide by the conditions imposed to allow them inside.
• The purpose of the policy is to ensure that a guest's line of sight to the field of play or stage is not obstructed by another guest's open umbrella.
• Open umbrellas also pose a risk to guest safety.

Prams and Pushers

• Prams and pushers are permitted into the venue provided that they are stowed safely under the guest's seat or used in a location where guest access and egress is not inhibited or blocked by the pram or pusher.   
• In the case that a guest wishes to use their pram or pusher, the guest may be able to exchange their ticket and relocate to nearby Accessible Seating depending on availability.
• Prams can be cloaked at the Customer Service Centres.

Eskies, Bags and Other Belongings

• Other items are permitted into the venue providing they fit safely under the guest's seat without impeding access. If not, guests will be required to cloak the item.

Laptops

• Laptops may be taken into the venue but may not be used within the Venue.

If a restricted item poses a threat to safety or security it is to be treated as a prohibited item and must be cloaked.

Refer to C - Cloaking for further information on cloaking locations

Restricted items differ from prohibited items as do not pose an immediate threat to guest safety, security or the commercial interest of the venue.

Guests are permitted to bring restricted items into the Venue provided they abide by the conditions imposed in allowing the item into the venue.

Restricted items include but are not limited to:

Umbrellas

• Small umbrellas are permitted into the venue however must not be opened.
• Larger golf umbrellas must be cloaked at the relevant cloaking booth free of charge.

Refer to U - Umbrellas for further information.

• The purpose of the policy is to ensure that a guest's line of sight to the field of play or stage is not obstructed by another guest's open umbrella.
• Open umbrellas also pose a risk to guest safety.

Prams and Pushers

• Prams and pushers are required to be cloaked and are not permitted into the auditorium. Egress is restricted or blocked by prams or pushers in the auditorium.   
• For exceptional circumstances please request support from a Supervisor or the VCC.

Eskies, Bags and Other Belongings

• Subject to bag restrictions
• Other items are permitted into the Venue providing they fit safely under the guest's seat without impeding access. If not, guests will be required to cloak the item.

Laptops

• Laptops may be taken into the venue but may not be used within the Venue.

If a restricted item poses a threat to safety or security it is to be treated as a prohibited item and must be cloaked.

Refer to C - Cloaking for further information on cloaking locations

Restricted items differ from prohibited items as do not pose an immediate threat to guest safety, security or the commercial interest of the venue.

Guests are permitted to bring restricted items into the Venue provided they abide by the conditions imposed in allowing the item into the venue.

Restricted items include but are not limited to:

Umbrellas

• Small umbrellas are permitted into the venue however must not be opened.
• Larger golf umbrellas must be cloaked at the relevant cloaking booth free of charge.

Refer to U - Umbrellas for further information.

• The purpose of the policy is to ensure that a guest's line of sight to the field of play or stage is not obstructed by another guest's open umbrella.
• Open umbrellas also pose a risk to guest safety.

Prams and Pushers

• Prams and pushers are required to be cloaked and are not permitted into the auditorium. Egress is restricted or blocked by prams or pushers in the auditorium.
• For exceptional circumstances please request support from a Supervisor or the VCC.

If a restricted item poses a threat to safety or security it is to be treated as a prohibited item and must be cloaked.

Refer to C - Cloaking for further information on cloaking locations

Restricted items differ from prohibited items as do not pose an immediate threat to guest safety, security or the commercial interest of the venue.

Guests are permitted to bring restricted items into the Venue provided they abide by the conditions imposed in allowing the item into the venue.

Restricted items include but are not limited to:

• Umbrellas
• Small umbrellas are permitted into the venue however must not be opened.
• Larger golf umbrellas must be cloaked at the relevant cloaking booth free of charge.

Refer to U - Umbrellas for further information.

• The purpose of the policy is to ensure that a guest's line of sight to the field of play or stage is not obstructed by another guest's open umbrella.
• Open umbrellas also pose a risk to guest safety.

Prams and Pushers

• Prams and pushers are required to be cloaked and are not permitted into the auditorium. Egress is restricted or blocked by prams or pushers in the auditorium.   
• For exceptional circumstances please request support from a Supervisor or the VCC.

If a restricted item poses a threat to safety or security it is to be treated as a prohibited item and must be cloaked.

Refer to C - Cloaking for further information on cloaking locations

Dubbed “Rocket” by legendary Davis Cup captain Harry Hopman, Rod Laver stands as the only man to complete the Grand Slam twice. A powerful left-hander who sent the ball hurtling over the net laden with topspin, Laver was a driven competitor whose all-court play won him many titles. He dominated the 1960s, winning 17 of his 20 titles in this decade.

Formerly known as Flinders Park, the National Tennis Centre or Centre Court, the venue was re-named as Rod Laver Arena on 16 January 2000 in honour of Rod Laver and his achievements.

AAMI Park has Victorian's glowing with pride, lighting up Melbourne’s skyline each night with a spectacular lighting design which utilises 1544 LED lights.

The environmentally friendly lights are a key element of the sustainable design of the stadium, with LEDs using around one tenth of the power required to floodlight the stadium, and without any light spill into the surrounding area.

The lights operate with specific sequences designed for event and non-event nights such as Game Day, Team Colours, Resting and Festival modes. AAMI Park's roof lighting is available to be booked for not-for-profit events, such as festivals and charity causes.

The lights are visible from dusk each night.

The Safety Zone refers to the concrete landing at the bottom of the velodrome, which is commonly an aisleway in front of the lower seating bowl on the east and west when the seats are down covering the velodrome. 

This space is to be treated as a transverse aisle space with no standing or dancing in this area permitted.

Sanitary Dispensers are available in the following Female toilet locations: 

Level 1: Aisle 3 & Aisle 27 

Level 3: Aisle 3 & Aisle 27

Sanitary Dispensers are available in the following Female toilet locations: 

Concourse (Ground) Level: opposite Door 4, under Stairs to Door 3 

Concourse (Ground) Level: opposite Door 6, under Stairs to Door 5

The scorebench for sporting event such as Basketball and Netball is usually located on the West side of the floor in the centre of the court, in between the Home and Away team benches. However, this is subject to change so refer to Event Information/Briefing Notes for further information. 

Officials for the scorebench access require the relevant accreditation.

Located: Level 2 West within the Stadium Control Centre next to the SCC

Access: Accredited team members and service partners only

Lifts 4 & 5 Aisle 24

Gate 6 stairs Aisles 23 & 24 or Gate 8 stairs Aisles 27 & 28.

If there is a seat allocation problem reported whereby a seat does not exist, M&OP team members should do the following:

• Carefully check the ticket to ensure that the event, event date, level, door, row and seat number are correct.
• Re-direct the guest if they are in the wrong area.
• Verify that the seat does not exist.
• Temporarily seat the guest (if seats are available) and call a Supervisor or the VCC/SCC.
• If the guest does not want to wait for a Supervisor refer them to the Ticket Box Office/Ticket Sales outlet.
• The Supervisor will take the ticket to the Ticket Box Office/Ticket Sales outlet, where Ticketing team members will investigate and resolve the issue.

If appropriate, Ticketing team members will provide alternative seating for the guest.

There are multiple seating options available for guests around John Cain Arena on the concourse (Ground Level) only:

Western Concourse, seats against walls near Door 2 and First Aid Post (seating only)

South East Concourse, before Door 6 in alcove opposite Lift 3 (seating and bar tables)

Eastern Concourse, between Doors 6 & 8 near the escalators (seating and bar tables)

Seating options may vary on the concourse depending on events and other activations or set up. For some events, more seating opportunities may be provided on the south west concourse, near Lift 2 or in the Southern Concourse

There are multiple seating options available for guests around MCA:

Level 2 (Concourse)

• Between Doors 17 - 19  - northern concourse (tables and chairs)
• Between Doors 6 - 9 - southern concourse (tables and chairs)
• Between Doors 11 - 15 against the glass wall of MCA (bench seating)

Level 3

• Landing near Lift 1, close to Door 21 (couches)

There are multiple seating options available for guests around the Rod Laver Arena Concourse.

The Northern Annex opposite door 17 has an alfresco dinning area as well as an indoor seating area.

The Southern Annex between doors 6 & 7 has indoor seating.

There is an alfresco dining area within the Eastern Annex next to the grass and grain catering outlet.

Levels 3 & 4 of the Eastern Annex house a restaurant and roof top bar, refer to your briefing notes to see if these are available.

There are a range of concourse couches and chairs around the concourse.

Opposite door 8 is an external seating area which is predominantly used by the venue as a smokers area.

Elbow bar near door 14 has high bar tables and stools available for guests

Floor bar has high bar tables and stools available for guests.

The total seated capacity is 30,052 (includes wheelchair bays)

Seats are located by Level, Aisle, Row and Seat Number

Each Row is identified by a letter of the alphabet.

Each Row is clearly marked by a plate located on the stair nosing. Seat numbers are also included on the plate.

The front row of each level starts with the letter A. After the letter Z the Rows commence AA.

• Level 1 Row A up to NN
• Level 2 Corporate Dining (Olympic Park Room) A – E
• Level 2 Corporate Suites A – C
• Level 3 A up to DD

NOTE: There are NO Rows I or Q on any Level in the Stadium (I and L / O and Q are easily confused on event tickets).

Seat numbering starts at 1 one each level. The highest number in the Stadium is 559.

On Level 1 the seat numbers repeat once (the Stadium is divided North and South).

Level 2 the seat numbers are unique and do not repeat.

Level 3 the seat numbers are unique and do not repeat.

The total venue capacity in John Cain Arena is 10,500, however, seating capacity is event and mode dependent.

Seats are located by Level, Section, Door, Row and Seat Number

Each Row is identified by a letter of the alphabet

Each Row is clearly marked by a plate located on the stair nosing. Seat numbers are also included on the plate as well as on the top of the back of each seat, for permanent seats only.

The Lower (includes North, South, East & West retractables) and Mezzanine Sections are marked with a single letter, for example A. The rows of the Upper Section is marker with two letters of the alphabet, for example the front row is AA.

NOTE: There are NO Rows I or Q on any Level in the venue (I and L / O and Q are easily confused on event tickets)

John Cain Arena has various event modes with seating configuration and capacity subject to change, this may include the addition of extra retractable seating to extend the north, south, east or west lower seating sections towards the arena floor, corporate or executive boxes or temporary floor seats.

Floor seating is dependent on the event and will differ on the mode, please refer to your Event Information/Briefing notes for more information.

An event-specific ticketing seating map will be provided in your Event Information/Briefing Notes for further information.

The total seated capacity in MCA when in-the-round is 7,568 (including wheelchair bays), however, is event and mode dependent.

Seats are located by Level, Section, Door, Row and Seat Number

Each Row is identified by a letter of the alphabet

Each Row is clearly marked by a plate located on the stair nosing. Seat numbers are also included on the plate as well as on each seat.

The front row of each level starts with the letter A. The rows of the Upper Sections on Level 3 is marked with two letters of the alphabet, for example the front row is AA.

NOTE: There are NO Rows I or Q on any Level in the Arena (I and L / O and Q are easily confused on event tickets)

Seat numbering starts at 1 one each level. The highest number in the venue is 407 on Level 2 and 454 on Level 3. Seat numbers go in an clockwise direction on Level 2 and Level 3.

Level 2 the seat numbers are unique and do not repeat. Seat number 1 begins in Section 4 with easiest access through Door 20.

Level 3 the seat numbers are unique and do not repeat. Seat number 1 begins in Section 22 with easiest access through door 42.

Floor seating is dependent on the event and will differ on the mode, please refer to your Event Information/Briefing notes for more information.

An event-specific ticketing seating map will be provided in your Event Information/Briefing Notes for further information.

The total seated capacity in Rod Laver Arena when in-the-round is 14,820 (including wheelchair bays), however, is event and mode dependent and does not include floor capacity.

Uppers -8057

Lowers -5124

This changes depending on the venue mode and positioning of the stage.

Seats are located by Level (Floor, Lower, Upper), Door, Row and Seat Number

Each Row is identified by a letter of the alphabet

Each Row is clearly marked by a plate located on the stair nosing. Seat numbers are also included on the plate as well as on each seat.

The front row of the Lower Section is marker letter A. The rows of the Upper Section is marked with two letters of the alphabet, for example the front row is AA.

NOTE: There are NO Rows I or Q on any Level in the venue (I and L / O and Q are easily confused on event tickets)

Seat numbering starts at 1 in both the lower and upper sections of the seating bowl. The highest number in the Arena is 712  Seat numbers go in a clockwise direction around the seating bowl.

Seat number 1 begins in Section 6, near Door 2 for the lower seating bowl and Seat number 1 begins in Section 30 above Door 2.

Floor seating is dependent on the event and will differ on the mode, please refer to your Event Information/Briefing notes for more information.

An event-specific ticketing seating map will be provided in your Event Information/Briefing Notes for further information.

Typically for sporting events, patrons who smoke are directed to the external concourses on the eastern and western sides of the Stadium

The external concourse becomes an extension of the event space with public access points controlled by the event security contractor to ensure only ticketed and accredited personnel gain access. The external concourses are also part of the licensed area of the stadium, and therefore patrons are permitted to have stadium purchased alcohol in their possession when smoking on these external concourse areas.

During concerts and special events, designated smoking areas may apply. Refer to the Event Information/Briefing Notes for further information.

An external smoking area is subject to change depending on event and will not always be available, in this case guest should scan out of the venue and stand 10m away from public entrances.

For concerts and special events there may be a designated external smokers area established, refer to the Event Information/Briefing Notes for more details. The external smoking area is included in the ticketed/licensed zone, which permits guests to take alcohol into this area.

Guests wishing to smoke should be directed to the designated smoking area (external) – opposite Door 8 & 9 near the south concourse. 

The external smoking area is included in the ticketed/licensed zone, which permits guests to take alcohol into this area. 

Refer to the Event Information/Briefing Notes for confirmation on smoking areas and locations

An external smoking area is subject to change depending on event and will not always be available, in this case guest should scan out of the venue and stand 10m away from public entrances. 

Where a designed external smoking area is available, refer to the Event Information/Briefing Notes for further details.

All venues at M&OP are smoke free.

Smoking is not permitted anywhere inside the venues.

Electronic cigarettes and vaporisers are also prohibited within the venue.

Guests are required to exit the venue in order to smoke and ensure they are the required distance by law from any entrances or food and beverage outlets.

Refer to your Event Information/Briefing Notes for smoking areas.

Guests can follow AAMI Park through the AAMI Park website, Facebook, Instagram and Twitter.

Website: https://www.aamipark.com.au/

Facebook: https://www.facebook.com/AAMIParkMelbourne/

Instagram: https://www.instagram.com/aamipark/

Twitter: https://twitter.com/AAMIPark

Join the conversation using #AAMIPark or @AAMIPark

Guests can follow John Cain Arena through the JCA website, Facebook, Instagram and Twitter.

Website (https://melbournearena.com.au/)

Facebook (https://www.facebook.com/MelbourneArena)

Instagram (https://www.instagram.com/melbournearena/)

Twitter (twitter.com/melbournearena)

Join the conversation using #MelbourneArena or @melbournearena

Guests can follow Margaret Court Arena through the MCA website, Facebook, Instagram and Twitter.

Website: https://www.margaretcourtarena.com.au/

Facebook: https://www.facebook.com/MCourtArena/

Instagram: https://www.instagram.com/mcourtarena/

Twitter: https://twitter.com/MCourtArena

Join the conversation using #MCA,  #MargaretCourtArena or @mcourtarena

Guest can follow Rod Laver Arena through the RLA website, Facebook, Instagram and Twitter.

Website: https://www.rodlaverarena.com.au/

Facebook: https://www.facebook.com/RodLaverArena

Instagram:  https://www.instagram.com/RodLaverArena

Twitter: https://twitter.com/RodLaverArena

Join the conversation using #RLA, #RodLaverArena or @RodLaverArena

Location: Level 2 West – next to Corporate Suite 24

Access: Accredited team members and service partners only

• Lifts 4 & 5- Aisle 24
• Gate 6 stairs - Aisles 23 & 24 or Gate 8 stairs - Aisles 27 & 28

The Stadium Communication Centre (SCC) operates as the control room during events. The primary role of the SCC is to monitor, manage and record the operation of the event and to facilitate communication between the various departments

Stadium Management are located in this room on an event day as well as representatives from Victoria Police, St John Ambulance and MSS Security

The CCTV Operator located in the SCC records footage of incidents and/or the response and management of incidents.

The SCC Supervisor/Operator manages all radio and phone communications and is responsible for the logging of all jobs and incidents.

Incidents and Emergencies are to be reported to the SCC on 9286 1050 or via two-way radio (all channels)

General requests and enquiries are to be reported to the SCC on 9286 1055 or via two-way radio (all channels).

Refer to R – Radios for radio channels utilised.

Location: Ground Level West

Access: via Entrance E off Olympic Boulevard.

The Stadium Security Office is staffed 24 hours a day 7 days per week

During non-event times the main responsibilities of the SSO is to facilitate and control access into the Stadium and to protect the building and Stadium assets.

On event days the SSO conducts the following roles whilst the Stadium Communications Centre (SCC) controls event operations:

• Control the entry and exit of all vehicles requiring access to the Service Road
• Provide an escort for emergency vehicles and personnel as required.

All team members are required to attend a briefing prior to commencing their shift.

Staff briefings commence at shift start times, therefore, all team members are encouraged to arrive early to be ready for the start of their shift and briefing.

The staff briefings are done by the team members’ immediate supervisor or an Event Manager.

The locations of the staff briefing areas (by position) are displayed on the Position Sheet which is displayed at Staff Sign On.

Location: Ground Level East

Access: via Entrance F off Olympic Boulevard

The Staff Entry is a security checkpoint which controls the entry and exit of all casual team members and service partners rostered for an event. All event day personnel (team member, service partners and other service providers) unless otherwise accredited must enter the Stadium on an event day via the Staff Entry and be checked in.

This includes event team members from M&OP, O’Brien Group Australia, MSS Security, EWG, Merchandise, Ticketek, Victoria Police, St John Ambulance and other miscellaneous employees and service partners.

Entry via Stadium Gates without a valid event ticket is strictly forbidden.

Staff Entry facilitates access to the following:

• Staff Entry Checkpoint
• Staff Sign On
• Muster Room (waiting area/ tea room)
• Change rooms, toilets and lockers
• Stadium

The Staff Entry door is locked after approximately half time on an event day.

Staff Sign On is the administration area for all M&OP Patron Services and Event Security team members.

• Located inside the Staff Entry – Ground Level East.
• All M&OP team members are required to report to Staff Sign On to sign on/sign off, and to collect Event Information/Briefing Notes, uniform and equipment.
• Staff Entry will verify the right of the team member or service partner to enter the Stadium for the event from employee lists provided.

Location: Basement Level, West

Access: via glass doors at bottom of South West stairs next to the Ticket Box Office on the Grand Slam Oval/City side of the building. 

The Staff Entry is a security checkpoint which controls the entry and exit of all casual team members and service partners rostered for an event. All event day personnel (team members, service partners and other service providers) unless otherwise accredited must enter the venue on an event day via the Staff Entry and be checked in.

This includes event team members from M&OP, MSS Security, EWG, Merchandise, Ticketek, St John Ambulance and other miscellaneous employees and service partners.

Delaware North have a separate Staff Entry and Muster Area point located on the North East Basement level, access via the ramp near the Loading Dock gate off Entrance D roundabout.

Entry to the venue via external public doors without a valid event ticket is strictly forbidden.

Staff Entry facilitates access to the following:

• Staff Entry Checkpoint
• Staff Sign On
• Muster Room (waiting area/ tea room)
• Change rooms, toilets and lockers
• Venue

Staff Sign On is the administration area for all M&OP Patron Services and Event Security team members

• All team members and service partners must report to the Staff Entry checkpoint upon arrival and are required to report to Staff Sign On to sign on/sign off, collect Event Information/Briefing Notes, uniform and equipment.
• Staff Sign On will verify the right of the team member or service partner to enter the venue for the Event from employee lists provided.

Located: Rod Laver Arena, Level 1

Access: via Garden Square and through the Keymaster doors.

The Staff Entry is a security checkpoint which controls the entry and exit of all casual team members and service partners rostered for an event. All event day personnel (team members, service partners and other service providers) unless otherwise accredited must enter the venue on an event day via the Staff Entry and be checked in.

This includes event team members from M&OP, Delaware North, MSS Security, EWG, Merchandise, Ticketek, Victoria Police, St John Ambulance and other miscellaneous team members and service partners

Entry to the venue via external public doors without a valid event ticket is strictly forbidden.

Staff Entry facilitates access to the following:

• Staff Entry Checkpoint
• Staff Sign On
• Muster Room (waiting area/ tea room)
• Change rooms, toilets and lockers
• Venue

Staff Sign On is the administration area for all M&OP Patron Services and Event Security team members

• All team members and service partners must report to the Staff Entry checkpoint upon arrival and are required to report to Staff Sign On to sign on/sign off, collect Event Information/Briefing Notes, uniform and equipment
• Staff Sign On will verify the right of the team member or service partner to enter the venue for the Event from employee lists provided

Located: Rod Laver Arena, Level 1

Access: via Garden Square and through the Keymaster doors.

The Staff Entry is a security checkpoint which controls the entry and exit of all casual team members and service partners rostered for an event. All event day personnel (team members, service partners and other service providers) unless otherwise accredited must enter the venue on an event day via the Staff Entry and be checked in.

This includes event team members from M&OP, Delaware North, MSS Security, EWG, Merchandise, Ticketek, Victoria Police, St John Ambulance and other miscellaneous team members and service partners

Entry to the venue via external public doors without a valid event ticket is strictly forbidden.

Staff Entry facilitates access to the following:

• Staff Entry Checkpoint
• Staff Sign On
• Muster Room (waiting area/ tea room)
• Change rooms, toilets and lockers
• Venue

Staff Sign On is the administration area for all M&OP Patron Services and Event Security team members

• All team members and service partners must report to the Staff Entry checkpoint upon arrival and are required to report to Staff Sign On to sign on/sign off, collect Event Information/Briefing Notes, uniform and equipment
• Staff Sign On will verify the right of the team member or service partner to enter the venue for the Event from employee lists provided

Located at the northern end of the venue in the Internal Loading Dock with visibility and accessibility to both internal and external loading docks.

Is a control check point for access to the venue and back of house spaces.

The Stage Door Keeper is responsible for maintaining the security of the loading dock, managing exit and entry of the loading dock and venue, overseeing traffic management in this vicinity.

Stairs facilitate access to all levels within the Stadium. There are no ramps in the Stadium. The lifts also provide access to each level however these are not to be used in an emergency.